How To Fix WFD_WP1_MSG010 - Communication settings are not available for worker integration.

SAP Error Message - Details

• Message type: E = Error

• Message class: WFD_WP1_MSG - Message Class for Worker Integration WP1

• Message number: 010

• Message text: Communication settings are not available for worker integration.

Self-Explanatory Message

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• What is the cause and solution for SAP error message WFD_WP1_MSG010 - Communication settings are not available for worker integration. ?

  The SAP error message:
  WFD_WP1_MSG010: Communication settings are not available for worker integration
  
  Cause:
  This error typically occurs in the context of SAP Workflow or SAP Business Workflow when the system tries to send notifications or integrate communication settings for a workflow task (worker integration), but the required communication settings for the involved user (worker) are missing or not properly maintained.
  In other words, the workflow engine attempts to determine how to communicate with the user (e.g., email, SAP Inbox, external communication channels), but it cannot find the necessary configuration for that user.
  Common causes include:
  
  Missing or incomplete communication settings for the user in the SAP system.
  The user does not have an email address or other communication method maintained in their user master record.
  The communication method required by the workflow is not configured or activated.
  The integration scenario (e.g., SAP Business Workplace, SAP Enterprise Portal, or external email integration) is not properly set up.
  Missing or incorrect configuration in the workflow container or task definition regarding communication.
  
  
  Solution:
  To resolve this error, perform the following steps:
  
  
  Check User Communication Settings:
  
  Go to transaction SU01 (User Maintenance).
  Enter the user ID of the worker.
  Navigate to the Address tab and verify that the email address and other relevant communication details are maintained.
  Also check the Defaults tab for communication-related settings.
  
  
  
  Maintain Communication Settings in Workflow:
  
  Use transaction SWU3 (Automatic Workflow Customizing) to check and activate the necessary workflow settings.
  Ensure that the communication methods (e.g., email, SAP Business Workplace) are configured and active.
  
  
  
  Check Workflow Task Configuration:
  
  Verify that the workflow task or container has the correct settings for communication.
  Ensure that the workflow step is configured to send notifications and that the communication method is supported.
  
  
  
  Check Integration Scenarios:
  
  If using external email integration, verify that the SMTP configuration is correct (transaction SCOT).
  Ensure that the user is assigned to the correct communication channel.
  
  
  
  Test Communication:
  
  Use transaction SBWP (SAP Business Workplace) to check if the user can receive workflow notifications.
  Send a test email or notification to the user to verify communication.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI1 or SWI2_FREQ to analyze workflow logs and identify where the communication fails.
  
  
  
  
  Related Information:
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow communication errors.
  For example, SAP Note 1789930 discusses communication settings for workflow users.
  
  
  
  Transactions:
  
  SU01 - User Maintenance
  SWU3 - Automatic Workflow Customizing
  SCOT - SAPconnect Administration (for email)
  SBWP - SAP Business Workplace
  SWI1 / SWI2_FREQ - Workflow log and analysis
  
  
  
  Documentation:
  
  SAP Help Portal: Workflow communication and notification setup.
  SAP Workflow Administration guides.
  
  
  
  
  Summary:
  The error "Communication settings are not available for worker integration" means the workflow cannot find the communication method for the user. To fix it, ensure the user has proper communication details maintained, the workflow communication settings are activated, and the integration scenario (email, SAP Inbox) is correctly configured.
  
  If you provide more context (e.g., which workflow or scenario you are working on), I can give more specific guidance.