How To Fix WF021 - No next agent defined

SAP Error Message - Details

• Message type: E = Error

• Message class: WF - Workflow: messages

• Message number: 021

• Message text: No next agent defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WF021 - No next agent defined ?

  Certainly! Here's a detailed explanation of the SAP error message WF021 No next agent defined:
  
  Error Message
  WF021 No next agent defined
  
  Cause
  This error occurs in SAP Workflow when the system tries to determine the next agent (user or role responsible for the next step in the workflow), but no valid agent is found or assigned for the next workflow step.
  Common reasons include:
  
  The workflow step is assigned to a user or role that does not exist or is not maintained.
  The agent determination rule or method is missing or incorrectly configured.
  Organizational data (such as positions, jobs, or organizational units) used for agent determination is incomplete or incorrect.
  The workflow container does not have the necessary data to determine the agent.
  The workflow step is set to a user decision or task that requires manual assignment, but no agent has been assigned.
  
  
  Solution
  To resolve the WF021 No next agent defined error, follow these steps:
  
  
  Check Agent Assignment in Workflow Builder:
  
  Open the workflow in transaction SWDD.
  Identify the step where the error occurs.
  Verify the agent assignment method for that step (e.g., user, role, organizational object).
  Ensure that the agent assignment is correctly maintained.
  
  
  
  Verify Organizational Data:
  
  If the agent is determined via organizational management (OM), check the relevant organizational objects in transactions like PPOME or PO13.
  Make sure the positions, jobs, or organizational units are correctly assigned and active.
  
  
  
  Check Agent Determination Rules:
  
  If the agent is determined by a rule or method, verify the rule logic in transaction PFTC or the custom code.
  Ensure the rule returns a valid user or role.
  
  
  
  Check Workflow Container:
  
  Use transaction SWI1 or SWIA to analyze the workflow instance.
  Check the container elements to ensure all required data for agent determination is present.
  
  
  
  Assign Agents Manually (if applicable):
  
  For steps requiring manual assignment, assign the agent using transaction SWI2_FREQ or SWI1.
  
  
  
  Test the Workflow:
  
  After corrections, restart or re-trigger the workflow to verify that the next agent is correctly determined.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWDD – Workflow Builder
  SWI1 – Workflow Log
  SWIA – Work Item Administration
  SWI2_FREQ – Work Item Selection
  PFTC – Task Maintenance
  PPOME – Organizational Management
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination issues for your specific SAP version.
  
  
  
  Documentation:
  
  SAP Help Portal: Workflow Agent Determination
  SAP Community forums for similar issues and solutions.
  
  
  
  
  If you provide the specific workflow or task details, I can help you with more targeted troubleshooting steps.