How To Fix WEC_PAYMENT008 - Card number &1 is invalid; please contact support

SAP Error Message - Details

• Message type: E = Error

• Message class: WEC_PAYMENT -

• Message number: 008

• Message text: Card number &1 is invalid; please contact support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WEC_PAYMENT008 - Card number &1 is invalid; please contact support ?

  The SAP error message:
  WEC_PAYMENT008: Card number &1 is invalid; please contact support
  
  Cause:
  This error typically occurs in SAP systems integrated with payment processing (such as SAP Payment Engine, SAP FSCM, or SAP Hybris Billing) when a credit card number entered or processed is not valid according to the system's validation rules. The reasons can include:
  
  The card number format does not comply with the expected pattern (e.g., length, numeric characters).
  The card number fails the Luhn check (a common checksum validation for credit cards).
  The card type is not supported or recognized by the payment system.
  The card number is missing or corrupted during data transfer.
  Configuration issues in the payment method or card type setup in SAP.
  Integration issues with external payment gateways or validation services.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Verify Card Number Input:
  
  Check the card number entered for typos or incorrect digits.
  Ensure the card number is complete and correctly formatted.
  
  
  
  Check Card Type Configuration:
  
  In SAP, verify that the card type (e.g., VISA, MasterCard) is correctly configured in the payment method settings.
  Ensure the card type supports the card number format being used.
  
  
  
  Validate Card Number Using Luhn Algorithm:
  
  Confirm that the card number passes the Luhn check. You can use external tools or SAP standard functions to validate.
  
  
  
  Review Payment Engine or Payment Service Configuration:
  
  Check the configuration of the payment engine or external payment gateway integration.
  Ensure that the card number is correctly passed and mapped in the interface.
  
  
  
  Check for SAP Notes and Patches:
  
  Search for SAP Notes related to WEC_PAYMENT008 or payment card validation issues.
  Apply any relevant patches or updates.
  
  
  
  Contact Support if Needed:
  
  If the card number is valid and configuration seems correct, contact SAP support with detailed logs and screenshots.
  Provide the exact card number (masked for security) and transaction details for further analysis.
  
  
  
  
  Related Information:
  
  Luhn Algorithm: A checksum formula used to validate credit card numbers.
  SAP Payment Engine: The component responsible for processing payment transactions.
  Payment Method Configuration: Found in IMG under Financial Accounting ? Accounts Receivable and Accounts Payable ? Business Transactions ? Incoming Payments ? Payment Methods.
  SAP Notes: Check SAP Support Portal for notes related to payment card validation errors.
  Error Message Class: WEC_PAYMENT (related to SAP Payment Engine or FSCM Payment processing).
  
  
  If you provide more context (e.g., which SAP module you are using, transaction codes, or integration details), I can offer more tailored guidance.