How To Fix WEBFI_MASTER331 - User has been created successfully, e-mail is being sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 331

• Message text: User has been created successfully, e-mail is being sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER331 - User has been created successfully, e-mail is being sent ?

  The SAP message WEBFI_MASTER331 with the text:
  "User has been created successfully, e-mail is being sent"
  is an informational message rather than an error. It typically appears in SAP systems when a new user is created via a web interface or a related user management tool, and the system attempts to send a notification email to the newly created user.
  
  Cause
  
  The message indicates that the user creation process completed successfully.
  The system is in the process of sending an email notification to the user (e.g., with login details or welcome information).
  This message is generated by the SAP Web User Management or Identity Management components (such as SAP NetWeaver Portal user management or SAP Fiori user provisioning).
  It is not an error but a confirmation that the email sending process has been triggered.
  
  
  Solution / Action
  
  No corrective action is needed if the message is just informational.
  Verify that the email was actually sent and received by the user.
  If the user does not receive the email, check the following:
  
  SMTP configuration in the SAP system (transaction SCOT).
  Email address correctness in the user master data.
  Email server connectivity and logs.
  Background jobs responsible for sending emails are running properly.
  
  
  If emails are not being sent, troubleshoot the email sending process:
  
  Check the SAPconnect (SCOT) settings.
  Check the outbound email queue.
  Check for any errors in the application log (transaction SLG1) related to email sending.
  
  
  If the email sending is delayed, check the job scheduling and spool requests.
  
  
  Related Information
  
  Transaction SCOT: SAPconnect administration for email configuration.
  Transaction SU01: User maintenance, to verify user email addresses.
  Transaction SLG1: Application log, to check for errors related to user creation or email sending.
  SAP Notes: Search for notes related to email sending issues in your SAP system version.
  SAP Help Portal: Documentation on user management and email notification setup.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Message Type
  Informational message
  
  
  Meaning
  User created successfully; email notification is being sent
  
  
  Cause
  Successful user creation triggers email sending
  
  
  Action
  Verify email delivery; troubleshoot SMTP if email not received
  
  
  Key Transactions
  SCOT (email config), SU01 (user data), SLG1 (logs)
  
  
  
  
  If you are seeing this message but the user is not receiving emails, focus your troubleshooting on the email configuration and delivery process rather than the user creation itself.