How To Fix WEBFI_MASTER307 - Customer & does not have bank details with bank no. & and account no. &

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 307

• Message text: Customer & does not have bank details with bank no. & and account no. &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER307 - Customer & does not have bank details with bank no. & and account no. & ?

  SAP Error Message:
  
  WEBFI_MASTER307 Customer & does not have bank details with bank no. & and account no. &
  
  Cause:
  This error occurs when a process (usually related to payment transactions, bank statement processing, or electronic bank communication) tries to access or validate bank details for a customer, but the specified bank details (bank number and account number) are not maintained or found in the customer master data.
  In other words, the system expects the customer to have certain bank details recorded, but these details are missing or incorrect in the customer master record.
  
  When does it typically occur?
  
  During electronic bank statement processing (e.g., when matching incoming payments to customer accounts).
  When generating payment files or processing incoming/outgoing payments.
  When using SAP Financial Supply Chain Management (FSCM) or Electronic Bank Statement (EBS) functionalities.
  In integration scenarios where bank details are mandatory for customer/vendor reconciliation.
  
  
  Solution:
  
  
  Check Customer Master Bank Details:
  
  Go to transaction FD03 (Display Customer) or FD02 (Change Customer).
  Navigate to the Payment Transactions tab.
  Verify if the bank details (bank key, bank account number) are maintained correctly.
  If missing, add the correct bank details.
  
  
  
  Verify Bank Master Data:
  
  Ensure the bank number (bank key) exists in the SAP bank master data (transaction FI12).
  If the bank is not maintained, create or update the bank master record.
  
  
  
  Check the Data Source:
  
  If the bank details are coming from an external system or interface, verify the data being sent to SAP.
  Correct any discrepancies in the interface or data upload.
  
  
  
  Reprocess the Transaction:
  
  After updating the bank details, reprocess the transaction or payment run.
  
  
  
  Additional Checks:
  
  If using FSCM or Electronic Bank Statement, check the configuration for customer bank details mapping.
  Ensure that the customer bank details are correctly linked to the payment method and company code.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD02 / FD03 – Change / Display Customer Master
  FI12 – Maintain Bank Master Data
  FEBAN – Process Electronic Bank Statement
  F110 – Automatic Payment Transactions
  
  
  
  Tables:
  
  KNBK – Customer Bank Details
  BNKA – Bank Master Data
  
  
  
  Notes / SAP KBAs:
  
  Check SAP Notes related to WEBFI_MASTER307 for any specific patches or updates.
  Commonly referenced in SAP FSCM and Electronic Bank Statement scenarios.
  
  
  
  
  Summary:
  The error WEBFI_MASTER307 indicates missing or incorrect bank details for a customer in SAP. To resolve it, verify and maintain the correct bank details in the customer master and ensure the bank master data is accurate. After correction, reprocess the relevant transactions.
  
  If you need help with specific steps or screenshots, please let me know!