How To Fix WEBFI_MASTER265 - Specify exactly one record in communication type &1 as default

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 265

• Message text: Specify exactly one record in communication type &1 as default

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER265 - Specify exactly one record in communication type &1 as default ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WEBFI_MASTER265 Specify exactly one record in communication type &1 as default
  
  Cause:
  This error occurs in SAP when the system expects exactly one default record for a particular communication type (e.g., email, fax, phone) but finds either none or multiple records marked as default.
  In SAP, communication types (such as EMAIL, TEL, FAX) are maintained in master data (e.g., Business Partner, Vendor, Customer) and one of these entries must be flagged as the default. The system uses this default record when sending communications or performing related processes.
  If no record is marked as default, or if more than one record is marked as default for the same communication type, the system cannot determine which one to use, hence the error.
  
  When does it occur?
  
  During master data maintenance (e.g., Business Partner, Customer, Vendor communication data).
  When processing transactions that require a default communication method.
  During ALE/IDoc processing or integration scenarios where communication data is validated.
  In Web UI or CRM scenarios where communication data is used.
  
  
  Solution:
  
  
  Check Communication Data:
  
  Go to the master data record (e.g., Business Partner, Customer, Vendor).
  Navigate to the communication data section.
  Identify the communication type mentioned in the error message (the placeholder &1 will be replaced by the actual communication type, e.g., EMAIL).
  
  
  
  Ensure Exactly One Default Record:
  
  Verify that exactly one record for that communication type is marked as default.
  If none is marked as default, select one record and mark it as default.
  If multiple records are marked as default, deselect the default flag from all but one record.
  
  
  
  Save the Data:
  
  After correcting the default flag, save the master data.
  
  
  
  Re-run the Process:
  
  Retry the transaction or process that triggered the error.
  
  
  
  
  Additional Information:
  
  Communication Types: These are defined in customizing and can include EMAIL, TEL (telephone), FAX, etc.
  Master Data Maintenance Transactions:
  
  Business Partner: BP
  Customer: XD02 / VD02
  Vendor: XK02 / MK02
  
  
  Customizing Path for Communication Types:
  
  SPRO ? Cross-Application Components ? SAP Business Partner ? Basic Settings ? Communication ? Define Communication Types
  
  
  Program/Module: The error message WEBFI_MASTER265 is typically raised by Web UI or CRM components dealing with communication data.
  
  
  Summary:
  
  Cause: No or multiple default records for a communication type.
  Solution: Maintain exactly one default record for the communication type in the master data.
  Check: Master data communication tab, correct default flags.
  
  
  If you provide the exact communication type or the context (e.g., Business Partner, Customer), I can help with more specific navigation or steps.