How To Fix WEBFI_MASTER100 - Details for payment card &1-&2 for customer &3 do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 100

• Message text: Details for payment card &1-&2 for customer &3 do not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER100 - Details for payment card &1-&2 for customer &3 do not exist ?

  The SAP error message:
  WEBFI_MASTER100: Details for payment card &1-&2 for customer &3 do not exist
  
  Cause:
  This error occurs when the system tries to access or process payment card details (such as credit card information) for a specific customer, but the required card details are not found in the system. The placeholders &1 and &2 typically represent the card type and card number or related identifiers, and &3 is the customer number.
  Common scenarios causing this error include:
  
  The payment card details have not been maintained or saved for the customer in the system.
  The payment card data was deleted or is incomplete.
  The system is trying to reference payment card data that was never created or has been archived.
  Integration or interface issues where the payment card data is expected but missing.
  
  
  Solution:
  
  
  Check Payment Card Master Data:
  
  Go to the customer master or the relevant transaction where payment card details are maintained.
  Verify if the payment card details for the customer (&3) and the card type (&1) and card number (&2) exist.
  If missing, maintain the payment card details correctly.
  
  
  
  Maintain Payment Card Details:
  
  Use transaction BP (Business Partner) or FD32 / FD33 (Customer Credit Management) or the relevant transaction in your SAP system to enter or update payment card information.
  Alternatively, payment card details might be maintained in the FI-CA (Contract Accounts Receivable and Payable) module or via web channel interfaces depending on your system setup.
  
  
  
  Check Integration Interfaces:
  
  If the payment card data is expected from an external system (e.g., web shop, payment gateway), verify the interface or middleware is correctly transferring the data.
  Ensure that the payment card data is synchronized and available in SAP.
  
  
  
  Review Custom Code or Enhancements:
  
  If this error occurs during a custom program or enhancement, check the logic that reads payment card data.
  Add error handling or checks to ensure the data exists before processing.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WEBFI_MASTER100 for any known issues or patches.
  If the problem persists, consider raising a support ticket with SAP, providing the exact error message and context.
  
  
  
  
  Related Information:
  
  Module: This error is often related to FI-CA (Contract Accounts Receivable and Payable), FI (Financial Accounting), or SD (Sales and Distribution) modules where payment card processing is involved.
  Transactions to check:
  
  BP – Business Partner maintenance
  FD32/FD33 – Customer credit management
  FPAYH – Payment card header data (table)
  FPAYD – Payment card details (table)
  
  
  Tables:
  
  FPAYH and FPAYD store payment card header and detail data.
  Customer master tables (KNA1, KNB1) for customer data.
  
  
  Payment Card Integration:
  
  SAP systems often integrate with external payment gateways or web shops; ensure these interfaces are working correctly.
  
  
  Security Note:
  
  Payment card data is sensitive; ensure compliance with PCI DSS and SAP security guidelines when maintaining or handling card data.
  
  
  
  
  If you provide the exact transaction or process where this error occurs, I can help with more specific steps.