How To Fix WEBDYNPRO_RT015 - This browser is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBDYNPRO_RT - Message class of Web Dynpro runtime

• Message number: 015

• Message text: This browser is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message WEBDYNPRO_RT015 - This browser is not supported ?

  SAP Error Message:
  
  WEBDYNPRO_RT015: This browser is not supported
  
  Cause:
  This error occurs when a Web Dynpro application is accessed using a web browser that is either outdated, not recognized, or explicitly not supported by the SAP Web Dynpro runtime environment. SAP Web Dynpro applications often check the user agent string of the browser to ensure compatibility and optimal functioning. If the browser does not meet the minimum requirements or is on the unsupported list, the runtime throws this error.
  Common causes include:  
  
  Using an unsupported or very old browser version.  
  Using a browser that SAP Web Dynpro does not officially support (e.g., some niche or less common browsers).  
  Browser user agent string is altered or unrecognized by SAP.  
  SAP system or Web Dynpro framework is configured to allow only certain browsers.
  
  
  Solution:
  
  
  Use a Supported Browser:
  
  SAP Web Dynpro applications typically support the latest versions of mainstream browsers such as:  
  
  Google Chrome  
  Mozilla Firefox  
  Microsoft Edge  
  Safari (on Mac)  
  
  Check SAP Notes or official documentation for the exact supported browser versions for your SAP NetWeaver or SAP GUI for HTML version.
  
  
  Update Your Browser:
  
  Ensure your browser is updated to the latest stable version.
  
  
  Check Browser User Agent:
  
  If you are using a supported browser but still get the error, check if the user agent string is modified by any browser extensions or proxies. Reset or disable such modifications.
  
  
  Adjust SAP System Settings (if applicable):
  
  In some cases, the SAP system administrator can adjust the list of supported browsers or disable the browser check by changing parameters in the Web Dynpro runtime or via SICF service settings. This is generally not recommended as it may cause UI or functionality issues.
  
  
  Clear Browser Cache and Cookies:
  
  Sometimes stale cache or cookies can cause unexpected behavior.
  
  
  Check SAP Notes:
  
  Look for SAP Notes related to your SAP NetWeaver version and Web Dynpro runtime for any patches or updates addressing browser compatibility.
  
  
  
  Related Information:
  
  
  SAP Help Portal:
  
  Refer to the SAP NetWeaver documentation for supported browsers for Web Dynpro applications.
  
  Example: SAP NetWeaver Supported Browsers
  
  
  SAP Notes:
  
  Search for notes related to WEBDYNPRO_RT015 or browser compatibility issues.
  
  
  User Agent String:
  
  You can check your browser’s user agent string by visiting sites like https://www.whatismybrowser.com/ and compare it with SAP’s supported list.
  
  
  Web Dynpro Runtime:
  
  The error is generated by the Web Dynpro runtime environment when it detects an unsupported browser.
  
  
  
  Summary:
  
  Cause: Unsupported or outdated browser detected by SAP Web Dynpro runtime.  
  Solution: Use a supported and updated browser; check user agent; consult SAP Notes; possibly adjust SAP system settings.  
  Related Info: SAP documentation on supported browsers, SAP Notes, browser user agent details.
  
  
  If you provide your SAP NetWeaver version and the browser you are using, I can help you identify the exact supported browsers or relevant SAP Notes.