How To Fix WE017 - Entry reset

SAP Error Message - Details

• Message type: E = Error

• Message class: WE - Messages for EAN Customizing and for EAN management in MM_BD

• Message number: 017

• Message text: Entry reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WE017 - Entry reset ?

  SAP Error Message:
  
  WE017 - Entry reset
  
  1. Cause of the Error
  The error message WE017 - Entry reset typically occurs during IDoc processing in SAP. It indicates that an IDoc segment entry has been reset or deleted unexpectedly during processing. This usually happens when the system tries to process or update an IDoc segment, but the segment entry is no longer available or has been reset in the database.
  Common causes include:
  
  Inconsistent IDoc data: The segment entry might have been deleted or reset due to previous errors or manual intervention.
  Parallel processing conflicts: Multiple processes trying to update the same IDoc segment simultaneously.
  Database inconsistencies: Corruption or inconsistencies in the IDoc tables (e.g., EDIDC, EDID4, EDIDS).
  Incorrect or incomplete IDoc processing logic: Custom code or user exits that improperly manipulate IDoc segments.
  Transport or system copy issues: IDoc data not properly migrated or restored.
  
  
  2. Solution
  To resolve the WE017 Entry reset error, follow these steps:
  
  
  Check IDoc Status and Data:
  
  Use transaction WE02 or WE05 to display the IDoc.
  Verify the status of the IDoc and its segments.
  Check if the segment entries exist and are consistent.
  
  
  
  Reprocess the IDoc:
  
  If the IDoc is in error status, try reprocessing it using BD87 or WE19 (test tool).
  Sometimes, reprocessing can clear transient inconsistencies.
  
  
  
  Check for Parallel Processing Issues:
  
  Ensure that no parallel jobs/processes are trying to update the same IDoc simultaneously.
  If found, schedule jobs to avoid conflicts.
  
  
  
  Database Consistency Check:
  
  Run consistency checks on IDoc tables using report RSETEST or RSNAST00.
  If inconsistencies are found, consider database repair or consult SAP support.
  
  
  
  Review Custom Code/User Exits:
  
  If custom enhancements or user exits are involved in IDoc processing, review the code for improper segment handling.
  Correct any logic that might delete or reset segment entries incorrectly.
  
  
  
  Recreate or Reimport IDoc:
  
  If the IDoc is corrupted beyond repair, consider recreating or reimporting the IDoc data.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the message number WE017.
  Apply any recommended patches or corrections.
  
  
  
  
  3. Related Information
  
  
  IDoc Tables:
  
  EDIDC - Control record
  EDID4 - Data records (segments)
  EDIDS - Status records
  
  
  
  Transactions:
  
  WE02 / WE05 - Display IDocs
  BD87 - Reprocess IDocs
  WE19 - Test tool for IDocs
  WE20 - Partner profiles (IDoc configuration)
  WE21 - Port definitions
  
  
  
  Common Related Messages:
  
  WE012 - Segment not found
  WE016 - Segment not processed
  WE020 - IDoc processing error
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to WE017.
  Example note: "WE017 Entry reset error during IDoc processing" (Note number varies by system and version).
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  IDoc segment entry reset/deleted due to inconsistent data, parallel processing, or errors
  
  
  Solution
  Check IDoc data/status, reprocess IDoc, avoid parallel updates, check custom code, run DB consistency checks
  
  
  Related
  Transactions WE02, BD87, WE19; Tables EDIDC, EDID4, EDIDS; SAP Notes for WE017
  
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing detailed logs and IDoc data for analysis.