How To Fix WD380 - Agent & could not be found - Typing error?

SAP Error Message - Details

• Message type: E = Error

• Message class: WD - Workflow definition

• Message number: 380

• Message text: Agent & could not be found - Typing error?

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WD380 - Agent & could not be found - Typing error? ?

  The SAP error message WD380: Agent & could not be found - Typing error typically occurs in the context of Web Dynpro applications when the system cannot find the specified agent (user or role) in the workflow or task processing.
  
  Cause
  
  Agent not assigned or incorrect: The agent (user or role) specified for a workflow task or Web Dynpro component does not exist or is incorrectly typed.
  Typographical error: The agent name or ID entered contains a typo or does not match any existing user or role in the system.
  Missing or incorrect configuration: The workflow or Web Dynpro application is configured to use an agent that is not maintained or assigned properly.
  User master data issues: The user might have been deleted, locked, or not yet created in the system.
  Authorization issues: The user exists but does not have the required authorizations to be recognized as an agent.
  
  
  Solution
  
  
  Check the agent name or ID:
  
  Verify the exact spelling and format of the agent name or ID used in the workflow or Web Dynpro application.
  Correct any typographical errors.
  
  
  
  Verify user or role existence:
  
  Use transaction SU01 to check if the user exists and is active.
  Use transaction PFCG to check if the role exists and is assigned properly.
  
  
  
  Check workflow configuration:
  
  In transaction SWDD (Workflow Builder), verify the agent assignment for the task.
  Ensure that the agent determination is correctly set up and points to a valid user or role.
  
  
  
  Check user status:
  
  Ensure the user is not locked or deleted.
  Unlock the user if necessary.
  
  
  
  Check authorizations:
  
  Verify that the user has the necessary authorizations to act as an agent.
  Use transaction SU53 after the error occurs to check for missing authorizations.
  
  
  
  Debug or trace:
  
  If the problem persists, enable workflow trace (transaction SWELS) or Web Dynpro trace to get more detailed information.
  
  
  
  
  Related Information
  
  Message Class: WD (Web Dynpro)
  Transaction Codes:
  
  SU01 – User maintenance
  PFCG – Role maintenance
  SWDD – Workflow Builder
  SWIA – Work item administration
  SWEL / SWELS – Workflow event log and trace
  
  
  SAP Notes: Search SAP Support Portal for notes related to WD380 or agent determination issues.
  Common scenarios: This error often appears when a workflow task is assigned to a user or role that does not exist or is misspelled in the workflow definition or during runtime agent determination.
  
  
  If you provide the exact context (e.g., which Web Dynpro application or workflow step), I can help you with more specific instructions.