How To Fix WD331 - Agent not found or not allowed as possible agent

WD331 - Overview

• Message type: E = Error

• Message class: WD - Workflow definition

• Message number: 331

• Message text: Agent not found or not allowed as possible agent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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WD331 - Details

• The SAP Web Dynpro error message:
  WD331: Agent not found or not allowed as possible agent
  
  
  Cause:
  This error occurs when the Web Dynpro application or component tries to assign a task or role to an agent (user or organizational unit) that either:
  
  Does not exist in the system, or
  Is not authorized or allowed to act as an agent in the given context (e.g., workflow, task assignment), or
  The agent is not correctly maintained in the organizational management or user master data, or
  The agent is not included in the list of possible agents for the task or role.
  
  In workflow or task processing scenarios, the system checks if the agent is valid and allowed to perform the task. If the agent is missing or unauthorized, this error is raised.
  
  Common Scenarios:
  
  The user ID assigned as an agent does not exist or is locked.
  The user is not assigned to the correct organizational role or position.
  The agent is not