How To Fix WD237 - Specify an agent

SAP Error Message - Details

• Message type: E = Error

• Message class: WD - Workflow definition

• Message number: 237

• Message text: Specify an agent

What causes this issue?

The task referenced in this step is classified as a general task.

System Response

When this step is executed, the work item is offered to all users in
the system for processing.

How to fix this error?

You should define <DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible
agents</> for this task, and/or
<DS:GLOS.3526B11CAFAB52B9E10000009B38F974>responsible agents</> for
this step.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WD237 - Specify an agent ?

  SAP Error Message:
  
  WD237 Specify an agent
  
  Cause:
  The error message WD237 Specify an agent occurs in SAP Web Dynpro applications when a required agent (responsible person or organizational unit) has not been specified for a workflow or task. This typically happens in scenarios involving workflow tasks or inbox items where the system expects an agent to be assigned to proceed, but none has been provided.
  In other words, the system is prompting you to specify an agent because it cannot determine who should handle the current task or action.
  
  When does it occur?
  
  When a workflow step requires an agent assignment but the agent is missing.
  When processing tasks in the SAP Business Workplace (SBWP) or Web Dynpro inbox.
  During task forwarding or delegation if the target agent is not specified.
  In custom Web Dynpro applications that involve workflow or task assignment logic.
  
  
  Solution:
  
  
  Specify an Agent:
  
  When prompted, enter a valid agent (user ID or organizational unit) responsible for the task.
  This can be done manually in the UI where the error appears.
  
  
  
  Check Workflow Configuration:
  
  Verify the workflow step configuration to ensure that agent determination is correctly set up.
  Check the agent assignment method (e.g., fixed user, organizational role, rule-based).
  If using rule-based assignment, ensure the rules are correctly defined and active.
  
  
  
  Check Organizational Management (OM):
  
  Ensure that the organizational structure and roles are properly maintained.
  The system uses OM data to determine agents in many cases.
  
  
  
  Check User Authorization:
  
  Make sure the user has the necessary authorizations to be assigned as an agent.
  
  
  
  Debug or Analyze the Application:
  
  If this occurs in a custom Web Dynpro application, debug the code to check where the agent assignment is missing.
  Ensure that the agent is passed correctly to the workflow or task processing logic.
  
  
  
  
  Related Information:
  
  SAP Note: Check for any SAP Notes related to WD237 for specific patches or updates.
  Transaction Codes:
  
  SWDD - Workflow Builder (to check workflow steps and agent assignments)
  SBWP - Business Workplace (to manage workflow inbox and tasks)
  PFTC - Task Maintenance (to check task definitions and agent assignments)
  
  
  Web Dynpro: In Web Dynpro applications, agent assignment is often linked to context nodes or UI elements where the user must select or confirm the agent.
  Workflow Agent Determination: SAP workflows use various methods to determine agents, including:
  
  Fixed user
  Organizational unit
  Position
  Rule-based determination
  Partner functions
  
  
  
  
  Summary:
  
  Cause: No agent specified for a workflow or task step.
  Solution: Specify a valid agent manually or fix the workflow/task configuration to ensure automatic agent determination.
  Check: Workflow configuration, organizational management data, user authorizations, and custom application logic.
  
  
  If you provide more context (e.g., transaction, application, or scenario), I can help with more specific guidance.