How To Fix WD054 - Agents are deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WD - Workflow definition

• Message number: 054

• Message text: Agents are deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WD054 - Agents are deleted ?

  Certainly! Here's a detailed explanation regarding the SAP error message WD054: Agents are deleted:
  
  SAP Error Message: WD054 - Agents are deleted
  
  Cause:
  The error message WD054 - Agents are deleted typically occurs in the context of SAP Web Dynpro applications, especially when dealing with workflow or agent determination in the Web Dynpro ABAP environment.
  
  Agents in SAP Web Dynpro are users or roles assigned to perform certain tasks or actions.
  This error indicates that the system is trying to assign or reference agents (users/roles) that have been deleted or are no longer valid in the system.
  It often happens when:
  
  The user or role assigned as an agent has been removed from the system.
  The agent assignment is outdated or inconsistent.
  The underlying organizational data or user master data has changed, but the workflow or Web Dynpro application still references the old agents.
  The agent determination logic returns deleted or invalid agents.
  
  
  
  
  Solution:
  To resolve the WD054 Agents are deleted error, you can follow these steps:
  
  
  Check Agent Assignments:
  
  Verify the agents assigned in the workflow or Web Dynpro application.
  Use transaction PFTC (Task Maintenance) or SWI1 (Work Item Selection) to check the agents assigned to tasks.
  Ensure that the agents (users or roles) exist and are active in the system.
  
  
  
  Validate User Master Data:
  
  Check if the users assigned as agents are active in the system (transaction SU01).
  Reactivate or assign new valid users if the previous ones were deleted or locked.
  
  
  
  Review Organizational Management:
  
  If agents are determined via organizational units or positions, verify the organizational structure in PPOME or PO13.
  Ensure that the positions or organizational units are valid and assigned to active users.
  
  
  
  Update Agent Determination Logic:
  
  If the agent determination is custom-coded or uses a rule, review the logic to ensure it does not return deleted or invalid agents.
  Adjust the logic to filter out deleted users or roles.
  
  
  
  Reassign Agents:
  
  Reassign the tasks or agents to valid users.
  You can use transaction SWDM (Workflow Inbox) or SWIA (Work Item Administration) to reassign work items.
  
  
  
  Check Web Dynpro Component Configuration:
  
  If the error occurs in a Web Dynpro application, check the component configuration and context mapping related to agents.
  Ensure that the context nodes or attributes referencing agents are correctly populated with valid users.
  
  
  
  Transport and System Consistency:
  
  If the issue appeared after a transport or system copy, verify that all relevant users and roles exist in the target system.
  Synchronize user master data if necessary.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 – User Maintenance
  PFTC – Task Maintenance (Workflow)
  SWI1 – Work Item Selection
  SWIA – Work Item Administration
  SWDM – Workflow Inbox
  PPOME – Organizational Management
  
  
  
  SAP Notes:
  
  Check SAP Service Marketplace or SAP ONE Support Launchpad for notes related to WD054 or agent determination issues.
  Sometimes, patches or corrections are available for specific Web Dynpro components or workflow scenarios.
  
  
  
  Common Scenarios:
  
  Workflow tasks assigned to users who have left the company.
  Organizational changes not reflected in workflow agent assignments.
  Custom agent determination logic not handling deleted users properly.
  
  
  
  
  Summary:
  The WD054 Agents are deleted error means the system is trying to assign or use agents (users/roles) that no longer exist or are inactive. The solution involves verifying and updating agent assignments, ensuring users are active, reviewing organizational data, and correcting any custom logic that determines agents.
  
  If you provide more context (e.g., which application or scenario triggers this error), I can help with more specific guidance.