How To Fix WBBY_DEL005 - A system error occurred while locking the bonus buy history table

SAP Error Message - Details

• Message type: E = Error

• Message class: WBBY_DEL - Delete Bonus Buys

• Message number: 005

• Message text: A system error occurred while locking the bonus buy history table

What causes this issue?

A system error occurred when locking the bonus buy history table
(BBY_USED).

System Response

Transaction cannot be started.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WBBY_DEL005 - A system error occurred while locking the bonus buy history table ?

  The SAP error message WBBY_DEL005 indicates that there was a system error while attempting to lock the bonus buy history table. This error typically occurs in the context of SAP's promotion and pricing functionalities, particularly when dealing with bonus buy promotions.
  Causes:
  
  Database Locking Issues: The error may arise if the system is unable to acquire a lock on the bonus buy history table due to it being locked by another process or transaction.
  Database Connectivity Problems: Issues with the database connection can lead to failures in executing the locking mechanism.
  System Performance Issues: High system load or performance bottlenecks can prevent the locking operation from completing successfully.
  Configuration Errors: Incorrect configuration settings related to the bonus buy functionality may also lead to this error.
  Software Bugs: There may be bugs in the SAP application or database that cause this error to occur.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for existing locks on the bonus buy history table. If you find any unnecessary locks, you may need to release them.
  Retry the Operation: Sometimes, simply retrying the operation after a short wait can resolve transient issues.
  Review System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider scheduling the operation during off-peak hours.
  Database Connection: Ensure that the database connection is stable and functioning correctly. Check for any connectivity issues that may be affecting the locking mechanism.
  Check Configuration: Review the configuration settings related to bonus buy promotions to ensure they are set up correctly.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches may resolve underlying bugs.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or transaction details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and ST22 (to analyze dumps) for troubleshooting.
  SAP Documentation: Review SAP documentation related to bonus buy promotions and locking mechanisms for additional insights.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message WBBY_DEL005 effectively.