How To Fix WB2B2157 - Customer can be maintained for sales side only. Shadow item &1|&2

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B2 - Trading Contract (part 2)

• Message number: 157

• Message text: Customer can be maintained for sales side only. Shadow item &1|&2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B2157 - Customer can be maintained for sales side only. Shadow item &1|&2 ?

  The SAP error message WB2B2157, which states "Customer can be maintained for sales side only. Shadow item &1|&2," typically occurs in the context of SAP's Business-to-Business (B2B) scenarios, particularly when dealing with customer master data and sales documents.
  Cause:
  This error usually arises when there is an attempt to maintain or process a customer that is not set up correctly for the sales side in the system. The "shadow item" refers to a situation where the system is trying to access or modify a customer record that is not fully configured for sales-related activities. This can happen due to:
  
  Customer Master Data Configuration: The customer may not have the necessary sales area data maintained in the customer master record.
  Sales Area Assignment: The customer might not be assigned to the correct sales area (Sales Organization, Distribution Channel, and Division).
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master that prevent it from being used in sales transactions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD02 for change or XD03 for display).
  Ensure that the customer has the necessary sales area data maintained. This includes checking the Sales Organization, Distribution Channel, and Division.
  
  
  
  Maintain Sales Area:
  
  If the sales area data is missing, you will need to create or update the customer master record to include the appropriate sales area. This can be done in the customer master data transaction by selecting the relevant sales area and entering the required information.
  
  
  
  Review Shadow Item:
  
  Investigate the shadow item mentioned in the error message. This may require checking the specific item number and understanding its context within the sales document or transaction.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to customer master data and sales area configuration for additional guidance.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to maintain customer data in the sales area.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if there are underlying system issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Sales Area Configuration: Understand how sales areas are configured in your SAP system and how they relate to customer master data.
  SAP Notes: Check for any SAP Notes related to this error message for specific patches or updates that may address known issues.
  
  By following these steps, you should be able to identify and resolve the cause of the WB2B2157 error in your SAP system.