How To Fix WB801 - Data for customer & is incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 801

• Message text: Data for customer & is incomplete

What causes this issue?

Not enough of the customer data required for follow-on processes has
been maintained.

System Response

Subsequent read accesses will not be able to find all the necessary
data.

How to fix this error?

Maintain the data for the customer and its assigned plant in plant
maintenance.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB801 - Data for customer & is incomplete ?

  The SAP error message WB801 indicates that the data for a customer is incomplete, which typically arises during processes such as sales order creation, delivery, or billing. This error can occur for various reasons, often related to missing or incomplete master data for the customer in the system.
  Causes of WB801 Error
  
  
  Incomplete Customer Master Data: The customer master record may be missing essential information such as:
  
  Address details
  Payment terms
  Sales area data
  Contact information
  Tax information
  
  
  
  Missing Sales Area Data: The sales area (Sales Organization, Distribution Channel, and Division) may not be fully defined for the customer.
  
  
  Incomplete Vendor Data: If the customer is also a vendor, the vendor data might be incomplete.
  
  
  Missing Credit Control Data: If credit management is enabled, the customer might not have the necessary credit control data.
  
  
  Missing Partner Functions: Required partner functions (like sold-to party, ship-to party, etc.) may not be assigned correctly.
  
  
  Solutions to WB801 Error
  
  
  Check Customer Master Data:
  
  Go to transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Verify that all required fields are filled in for the customer in the relevant views (General Data, Company Code Data, Sales Area Data).
  
  
  
  Complete Sales Area Data:
  
  Ensure that the customer has the necessary sales area data. This includes checking the sales organization, distribution channel, and division.
  
  
  
  Review Partner Functions:
  
  Check if all necessary partner functions are assigned to the customer. You can do this in the customer master data under the "Partner Functions" tab.
  
  
  
  Check Credit Management Settings:
  
  If credit management is active, ensure that the customer has the required credit control data. This can be checked in the sales area data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's guidelines for any specific requirements related to customer data completeness.
  
  
  
  Use Transaction Codes for Analysis:
  
  Use transaction codes like SE16 or SE16N to view the customer master data tables (e.g., KNA1, KNB1, KNVV) to identify missing fields.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer
  XD03: Display Customer
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer master data.
  
  
  By following these steps, you should be able to identify and resolve the WB801 error in SAP. If the issue persists, consider reaching out to your SAP support team for further assistance.