How To Fix WB004 - No customers with communication profile selected

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 004

• Message text: No customers with communication profile selected

What causes this issue?

No communicaton profile has been assigned to the customers.

System Response

No message was prepared for the customer.

How to fix this error?

Assign a communication profile to the customers.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB004 - No customers with communication profile selected ?

  The SAP error message WB004 ("No customers with communication profile selected") typically occurs in the context of the SAP system when trying to process customer-related data, particularly in the area of communication or data exchange with customers. This error indicates that the system could not find any customers associated with the specified communication profile.
  Cause:
  
  Missing Communication Profile: The communication profile that you are trying to use may not be assigned to any customers in the system.
  Incorrect Selection: The selection criteria used to filter customers may be too restrictive or incorrect, leading to no results being returned.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master records that prevent the system from recognizing the communication profile.
  Profile Configuration: The communication profile itself may not be properly configured or activated in the system.
  
  Solution:
  
  
  Check Communication Profile Assignment:
  
  Go to the customer master data (transaction code XD02 for general data or VD02 for sales area data).
  Verify that the communication profile is correctly assigned to the relevant customers.
  
  
  
  Review Selection Criteria:
  
  Ensure that the selection criteria you are using to find customers are correct and not overly restrictive.
  If you are using a report or transaction that allows for filtering, try broadening the criteria.
  
  
  
  Validate Customer Master Data:
  
  Check the customer master records for any missing or incorrect data that might affect the communication profile assignment.
  Ensure that the customers are active and not flagged for deletion.
  
  
  
  Check Communication Profile Configuration:
  
  Review the configuration of the communication profile in the system (transaction code SPRO).
  Ensure that the profile is set up correctly and is active.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the communication profiles and their usage.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02, VD02, and SPRO for customer master data and configuration.
  SAP Notes: Search for SAP Notes related to error WB004 for any patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and modify customer master data and communication profiles.
  
  By following these steps, you should be able to identify and resolve the cause of the WB004 error in your SAP system.