How To Fix WB004 - No customers with communication profile selected

WB004 - Overview

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 004

• Message text: No customers with communication profile selected

What causes this issue?

No communicaton profile has been assigned to the customers.

System Response

No message was prepared for the customer.

How to fix this error?

Assign a communication profile to the customers.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB004 - No customers with communication profile selected ?

  The SAP error message WB004 ("No customers with communication profile selected") typically occurs in the context of the SAP system when trying to process customer-related data, particularly in the area of communication or data exchange with customers. This error indicates that the system could not find any customers associated with the specified communication profile.
  
  Cause:
  
  Missing Communication Profile: The communication profile that you are trying to use may not be assigned to any customers in the system.
  Incorrect Selection: The selection criteria used to filter customers may be too restrictive or incorrect, leading to no results being returned.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master records that prevent the system from recognizing the communication profile.
  Profile Configuration: The communication profile itself may not be properly configured or activated in the system.
  
  
  Solution:
  
  
  Check Communication Profile Assignment:
  
  Go to the customer master data (transaction code XD02 for general data or VD02 for sales