How To Fix WB001 - Customers do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 001

• Message text: Customers do not exist

What causes this issue?

No plants or customers exist for selection made.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB001 - Customers do not exist ?

  The SAP error message WB001, which states "Customers do not exist," typically occurs when you are trying to process a transaction that requires customer data, but the system cannot find any customer records that match the criteria you provided. This error can arise in various contexts, such as during sales order processing, billing, or when trying to create a customer-related document.
  Causes of WB001 Error
  
  
  No Customer Master Data: The most common cause is that the customer master data has not been created in the system for the specific customer you are trying to reference.
  
  
  Incorrect Customer Number: The customer number you are entering may be incorrect or does not exist in the system.
  
  
  Data Deletion: The customer record may have been deleted or marked as inactive.
  
  
  Incorrect Company Code: The customer may exist, but not in the company code you are currently working in.
  
  
  Authorization Issues: You may not have the necessary authorizations to view or access the customer data.
  
  
  Solutions to WB001 Error
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or FD03 (Display Customer - Financial) and check if the customer exists.
  If the customer does not exist, you will need to create it using transaction code XD01 (Create Customer) or FD01 (Create Customer - Financial).
  
  
  
  Verify Customer Number:
  
  Ensure that you are entering the correct customer number. Double-check for any typos or incorrect entries.
  
  
  
  Check Company Code:
  
  Make sure you are working in the correct company code. If the customer exists in a different company code, you will need to switch to that company code.
  
  
  
  Review Deletion Flags:
  
  If the customer was deleted, check if it has been flagged for deletion. You can do this in the customer master data.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access customer data. If you suspect an authorization issue, contact your SAP security administrator.
  
  
  
  Consult with IT Support:
  
  If you are unable to resolve the issue, consult with your IT support team or SAP Basis team for further assistance.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  XD01: Create Customer
  XD02: Change Customer
  XD03: Display Customer
  FD01: Create Customer (Financial)
  FD02: Change Customer (Financial)
  FD03: Display Customer (Financial)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  Documentation: Refer to SAP documentation for customer master data management for more detailed information on how to create and manage customer records.
  
  
  By following these steps, you should be able to identify the cause of the WB001 error and take appropriate action to resolve it.