How To Fix WA868 - Work item cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: WA - Messages from Workflow Event Manager

• Message number: 868

• Message text: Work item cannot be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WA868 - Work item cannot be displayed ?

  Certainly! Here's detailed information about the SAP error message WA868 - Work item cannot be displayed:
  
  Error Message
  WA868 - Work item cannot be displayed
  
  Cause
  This error typically occurs when a workflow work item cannot be displayed in the SAP system. The main reasons include:
  
  
  Work item has been deleted or does not exist:
  
  The work item ID you are trying to display is no longer valid or has been removed from the system.
  
  
  Authorization issues:
  
  The user trying to display the work item does not have sufficient authorization to view the work item.
  
  
  Work item is locked or inconsistent:
  
  The work item might be in an inconsistent state or locked due to system errors or incomplete processing.
  
  
  Technical issues in the workflow runtime:
  
  Problems in the workflow runtime environment or database inconsistencies can cause this error.
  
  
  
  Solution
  
  
  Check if the work item exists:  
  
  Use transaction SWI1 (Work Item Selection) or SWI5 (Work Item Display) to verify if the work item ID exists.
  If it does not exist, the work item might have been deleted or already processed.
  
  
  
  Check authorizations:  
  
  Verify that the user has the necessary authorizations to display the work item.
  Check authorization objects related to workflow, such as S_WF_WI (Workflow: Work Item).
  
  
  
  Check workflow logs and runtime errors:  
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow errors and inconsistencies.
  Look for any runtime errors or dumps related to the work item.
  
  
  
  Recreate or restart the workflow:  
  
  If the work item is inconsistent or locked, consider restarting the workflow or recreating the work item if possible.
  
  
  
  Check system and database consistency:  
  
  Run workflow consistency checks using transaction SWU3 (Workflow Customizing) and ensure all workflow components are correctly configured.
  Check for database inconsistencies related to workflow tables (e.g., SWWWIHEAD).
  
  
  
  SAP Notes and Support:  
  
  Search for relevant SAP Notes on the SAP Support Portal using the error message or symptom.
  Sometimes, patches or corrections are available for known issues causing this error.
  
  
  
  
  Related Information
  
  
  Transactions:
  
  SWI1 - Work Item Selection
  SWI5 - Work Item Display
  SWI2_FREQ - Workflow Error Log
  SWI2_DIAG - Workflow Diagnosis
  SWU3 - Workflow Customizing Check
  
  
  
  Authorization Object:
  
  S_WF_WI - Workflow: Work Item
  
  
  
  Tables:
  
  SWWWIHEAD - Workflow Work Item Header
  SWWWICTRL - Workflow Work Item Control
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow errors and work item display issues on the SAP Support Portal.
  
  
  
  
  If you provide the context in which this error occurs (e.g., during workflow processing, user action, specific transaction), I can help you with more targeted troubleshooting steps.