How To Fix WA004 - &1 queue entries in status "&2" were deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WA - Messages from Workflow Event Manager

• Message number: 004

• Message text: &1 queue entries in status "&2" were deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WA004 - &1 queue entries in status "&2" were deleted ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WA004 &1 queue entries in status "&2" were deleted
  
  1. Cause:
  This message typically appears when SAP deletes entries from a queue (such as an IDoc queue, print queue, or background job queue) that are in a particular status. The placeholders &1 and &2 represent:
  
  &1: Number of queue entries deleted
  &2: Status of those queue entries (e.g., "Error", "Waiting", "In Process")
  
  The deletion usually happens because:
  
  The queue entries are stuck in an error or inconsistent status.
  The entries are obsolete or no longer needed.
  A cleanup or administration job/process was run to remove old or problematic queue entries.
  Manual deletion by an administrator or automatically by a system job to maintain system performance and avoid queue overload.
  
  
  2. Solution:
  
  
  Check the queue status and reason for deletion:
  
  Identify why the queue entries were in the problematic status.
  Use transaction codes related to the queue type, for example:
  
  IDoc queues: WE02, WE05 (IDoc monitoring)
  Print queues: SP01
  Background jobs: SM37
  
  
  
  
  
  Analyze the root cause:
  
  If the entries were in error status, investigate the error messages or logs.
  Check if there are system or application issues causing queue entries to fail.
  
  
  
  Prevent recurrence:
  
  Fix the underlying problem causing queue entries to get stuck.
  Adjust system parameters or improve processing logic if needed.
  
  
  
  Manual or automatic cleanup:
  
  If the deletion was manual, ensure that the deleted entries are no longer needed.
  If automatic, verify the cleanup job settings and frequency.
  
  
  
  Reprocess if necessary:
  
  If the deleted entries were important, try to recreate or reprocess the data.
  
  
  
  Monitor queues regularly:
  
  Set up alerts or monitoring to catch queue issues early.
  
  
  
  
  3. Related Information:
  
  
  Common transactions for queue monitoring:
  
  SMQ1 / SMQ2 – Outbound/Inbound queues for transactional RFC.
  WE02 / WE05 – IDoc display and monitoring.
  SP01 – Print spool requests.
  SM37 – Background job monitoring.
  
  
  
  Queue statuses:
  
  Error – Processing failed.
  Waiting – Waiting for processing.
  In Process – Currently being processed.
  Deleted – Entries removed from the queue.
  
  
  
  Notes and SAP documentation:
  
  Check SAP Notes related to queue management and cleanup.
  Review system logs (SM21) for related errors.
  
  
  
  Example scenario:
  
  An IDoc processing job deletes 10 IDocs in status "Error" to clean up the queue and prevent clogging.
  Message: "WA004 10 queue entries in status "Error" were deleted."
  
  
  
  
  If you provide the exact queue type or context (IDoc, print, background job, etc.), I can give more specific guidance.