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How To Fix W_CB234 - Billing document &1 is cancelled. Chargeback requests not created


SAP Error Message - Details

  • Message type: E = Error

  • Message class: W_CB -

  • Message number: 234

  • Message text: Billing document &1 is cancelled. Chargeback requests not created

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  • Self-Explanatory Message

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    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

  • What is the cause and solution for SAP error message W_CB234 - Billing document &1 is cancelled. Chargeback requests not created ?

    Certainly! Here's a detailed explanation for the SAP error message:


    SAP Error Message:

    W_CB234: Billing document &1 is cancelled. Chargeback requests not created


    Cause:

    This warning message occurs when the system tries to create chargeback requests for a billing document that has already been cancelled. Since the billing document is no longer valid (cancelled), the system cannot proceed with generating chargeback requests related to it.

    In other words:

    • The billing document number referenced (&1) has been cancelled in the system.
    • Chargeback processing requires a valid, active billing document.
    • Because the document is cancelled, the chargeback request creation is aborted, and this warning is issued.

    When does this happen?

    • During chargeback processing (e.g., in SD-IS or IS-Retail scenarios).
    • When the system attempts to create chargeback requests automatically or via batch jobs.
    • If the billing document was cancelled after the chargeback process was initiated or if the chargeback process is triggered for an already cancelled document.

    Solution:

    1. Check the billing document status:

      • Verify if the billing document &1 is indeed cancelled (transaction VF03 or VF02).
      • Confirm that the cancellation is valid and intended.
    2. Adjust chargeback processing:

      • Do not attempt to create chargeback requests for cancelled billing documents.
      • If chargeback requests are needed, ensure they are created only for active billing documents.
    3. Review process flow:

      • Investigate why the chargeback process is triggered for cancelled documents.
      • Adjust the logic or filters in the chargeback creation program or batch job to exclude cancelled billing documents.
    4. Recreate billing document if necessary:

      • If the cancellation was a mistake and chargeback requests must be created, consider recreating the billing document properly and then rerun the chargeback process.

    Related Information:

    • Transaction codes:

      • VF03 (Display Billing Document)
      • VF02 (Change Billing Document)
      • Chargeback processing transactions (varies by industry solution, e.g., IS-Retail)
    • Chargeback process:

      • Chargebacks are typically used in retail and distribution scenarios to handle deductions or claims from customers or partners.
      • The system creates chargeback requests based on billing documents and related data.
    • SAP Notes and Documentation:

      • Check SAP Notes related to chargeback processing and billing document status handling.
      • Review configuration in SD-IS or IS-Retail chargeback customizing.

    Summary:

    The warning W_CB234 indicates that chargeback requests cannot be created because the referenced billing document is cancelled. The solution is to ensure chargeback requests are only created for valid, active billing documents and to adjust the process or data accordingly.


    If you need help with specific transaction codes or customizing steps related to chargeback processing, please provide more details about your SAP module or industry solution.

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