How To Fix W8711 - Internal error accessing database

SAP Error Message - Details

• Message type: E = Error

• Message class: W8 - Workflow: Expressions, data flow

• Message number: 711

• Message text: Internal error accessing database

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message W8711 - Internal error accessing database ?

  SAP Error Message:
  
  W8711 - Internal error accessing database
  
  Cause:
  The error message W8711 typically indicates that there is an internal problem when SAP tries to access the database. This can be caused by several issues, including but not limited to:
  
  Database connection problems (network issues, database server down, or unreachable).
  Database corruption or inconsistency.
  Insufficient database resources (e.g., locks, space, or memory).
  Incorrect or missing database configuration parameters.
  Database driver or interface errors.
  SAP kernel or database interface layer bugs.
  Authorization or permission issues on the database side.
  
  
  Solution:
  
  
  Check Database Server Status:
  
  Verify that the database server is up and running.
  Check network connectivity between the SAP application server and the database server.
  
  
  
  Review Database Logs:
  
  Look into the database logs for any errors or warnings that coincide with the SAP error.
  Check for database locks, deadlocks, or resource shortages.
  
  
  
  Check SAP System Logs:
  
  Use transaction SM21 to check system logs for related errors.
  Use transaction ST22 to check for any short dumps related to database access.
  
  
  
  Verify Database Configuration:
  
  Ensure that the database connection parameters in SAP (e.g., in the DB interface layer) are correct.
  Check the database interface (DBI) settings and database driver versions.
  
  
  
  Check Authorizations:
  
  Verify that the SAP database user has the necessary permissions to access and modify the database objects.
  
  
  
  Restart Services:
  
  Sometimes restarting the database or SAP services can clear transient issues.
  
  
  
  Apply SAP Notes / Patches:
  
  Search the SAP Support Portal for notes related to W8711 or database access errors.
  Apply any relevant patches or kernel updates.
  
  
  
  Database Consistency Check:
  
  Run database consistency checks and repair tools if available.
  
  
  
  Contact SAP Support:
  
  If the problem persists, collect detailed logs and open a support ticket with SAP.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM21 - System Log
  ST22 - ABAP Runtime Errors (Short Dumps)
  DBACOCKPIT - Database Administration Cockpit
  SM12 - Lock Entries (to check for database locks)
  
  
  
  SAP Notes:
  
  Search for notes with keywords like "W8711", "internal error accessing database", or your specific database type (Oracle, HANA, MSSQL, etc.).
  
  
  
  Database Types:
  
  The exact cause and solution may vary depending on the database system used (Oracle, SAP HANA, MS SQL Server, IBM DB2, etc.).
  
  
  
  
  Summary:
  W8711 is a generic internal database access error in SAP indicating a problem with the communication or operation between SAP and the database. Troubleshooting involves checking database availability, connectivity, permissions, logs, and configuration. Applying SAP notes and patches and involving SAP support may be necessary for complex issues.