How To Fix W8711 - Internal error accessing database

W8711 - Overview

• Message type: E = Error

• Message class: W8 - Workflow: Expressions, data flow

• Message number: 711

• Message text: Internal error accessing database

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

W8711 - Details

• SAP Error Message:
  W8711 - Internal error accessing database
  
  
  Cause:
  The error message W8711 typically indicates that there is an internal problem when SAP tries to access the database. This can be caused by several issues, including but not limited to:
  
  Database connection problems (network issues, database server down, or unreachable).
  Database corruption or inconsistency.
  Insufficient database resources (e.g., locks, space, or memory).
  Incorrect or missing database configuration parameters.
  Database driver or interface errors.
  SAP kernel or database interface layer bugs.
  Authorization or permission issues on the database side.
  
  
  
  Solution:
  
  
  Check Database Server Status:
  
  Verify that the database server is up and running.
  Check network connectivity between the SAP application server and the database server.
  
  
  
  Review Database Logs:
  
  Look into the database logs for any errors or warnings that coincide with the SAP error.
  Check for database locks, deadlocks, or resource shortages.
  
  
  
  Check SAP System Logs:
  
  Use transaction SM21 to check system logs for related errors.
  Use transaction ST22 to check for any short dumps related to database access.
  
  
  
  Verify Database