How To Fix W0096 - Payer entered, but "cash on delivery" indicator is not set

SAP Error Message - Details

• Message type: E = Error

• Message class: W0 - Customizing - ISR

• Message number: 096

• Message text: Payer entered, but "cash on delivery" indicator is not set

What causes this issue?

The "Payer for cash on delivery" field is filled, but the indicator for
activating the "Cash on delivery" payment type is not selected.

System Response

The payer is not used.

How to fix this error?

Select the indicator for paying by cash on delivery or delete the entry
in the "Payer for cash on delivery field".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message W0096 - Payer entered, but "cash on delivery" indicator is not set ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  W0096 - Payer entered, but "cash on delivery" indicator is not set
  
  Cause:
  This warning message occurs when a payer is entered in a sales document (e.g., sales order, delivery, billing document), but the "Cash on Delivery" (COD) indicator is not set in the document or customer master data where it is expected.
  In other words, the system expects that if a payer is specified (especially in scenarios where payment is expected at delivery), the COD indicator should be active to reflect that payment will be collected upon delivery. If the payer is entered without setting the COD indicator, the system issues this warning to alert the user of a possible inconsistency.
  
  When does this happen?
  
  When creating or processing sales documents involving a payer.
  When the business process requires COD payment terms but the indicator is missing.
  When the customer master or sales document data is incomplete or inconsistent regarding payment terms.
  
  
  Solution:
  
  
  Check the Sales Document:
  
  Go to the sales order or delivery document.
  Verify if the "Cash on Delivery" indicator is set in the document header or item level.
  If the business process requires COD, set the COD indicator accordingly.
  
  
  
  Check Customer Master Data:
  
  Use transaction XD03 (Display Customer) or VD03 (Display Customer Sales Area).
  Navigate to the Payment Transactions tab.
  Verify if the COD indicator is set for the payer/customer.
  If COD is required, maintain the indicator here.
  
  
  
  Review Business Process:
  
  Confirm if the payer should be responsible for COD payment.
  If COD is not applicable, reconsider whether the payer should be entered or if the payment terms need adjustment.
  
  
  
  Adjust Configuration (if necessary):
  
  In some cases, the system might be configured to expect COD when a payer is entered.
  Review the configuration in Sales and Distribution (SD) module related to payment terms and payer determination.
  
  
  
  
  Additional Information:
  
  Message Class: W0 (Sales and Distribution)
  Message Type: Warning (W) — the process can continue but the user is alerted.
  This message helps ensure that payment terms and payer data are consistent to avoid billing or payment issues later.
  COD indicator is important for logistics and finance teams to manage cash collection at delivery.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Payer entered without setting COD indicator
  
  
  Effect
  Warning message W0096 issued
  
  
  Solution
  Set COD indicator in sales document or customer master if COD applies; otherwise adjust payer/payment terms
  
  
  Transaction
  Sales order (VA01/VA02), Customer master (XD03/VD03)
  
  
  
  
  If you need help with specific steps or transaction codes, feel free to ask!