How To Fix W+577 - No recipients were selected

SAP Error Message - Details

• Message type: E = Error

• Message class: W+ -

• Message number: 577

• Message text: No recipients were selected

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message W+577 - No recipients were selected ?

  SAP Error Message:
  
  W+577 No recipients were selected
  
  Cause:
  This warning message occurs when you attempt to send a message (such as a workflow notification, email, or print job) but no recipients have been specified or selected. Essentially, the system is trying to send information but cannot find any valid recipient addresses or user IDs to deliver the message to.
  Common scenarios include:
  
  Workflow tasks where the agent (recipient) is not determined or assigned.
  Sending emails or messages where the recipient list is empty.
  Output devices or print jobs where no recipient or output destination is defined.
  
  
  Solution:
  
  
  Check Recipient Determination:
  
  Verify that the workflow or message processing step correctly determines the recipient(s).
  In workflows, ensure that the agent assignment is properly configured and that the user or role exists and is active.
  For email or message sending, confirm that the recipient email addresses or user IDs are correctly maintained.
  
  
  
  Maintain Recipient Data:
  
  If the recipient is a user, check user master data (transaction SU01) to ensure the user exists and has valid communication data.
  For email addresses, verify that the email address is maintained in the user master or relevant communication fields.
  
  
  
  Review Configuration:
  
  In case of output management or print jobs, check the output device or recipient configuration.
  For workflows, review the agent assignment rules or methods to ensure they return valid recipients.
  
  
  
  Test with Known Recipients:
  
  Try sending the message or triggering the workflow with a known valid recipient to isolate the issue.
  
  
  
  Check Logs and Traces:
  
  Use transaction SWI1 (Workflow Log) or SOST (for email) to analyze message processing and identify where recipient determination fails.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 – Workflow Log
  SOST – SAPconnect Send Requests (email monitoring)
  SU01 – User Maintenance
  SPAD – Spool Administration (for output devices)
  
  
  
  SAP Notes:
  
  Search for SAP Notes related to message sending or workflow agent determination if the problem persists.
  
  
  
  Common Contexts:
  
  Workflow notifications
  Email sending via SAPconnect
  Output management and print jobs
  
  
  
  
  Summary:
  The message W+577 No recipients were selected indicates that the system could not find any recipients to send a message to. The fix involves ensuring that recipient determination logic is correct and that recipient data is properly maintained and available at runtime. Checking workflow agent assignments, user master data, and output configurations usually resolves the issue.