How To Fix W+312 - Product not defined for internet sales

SAP Error Message - Details

• Message type: E = Error

• Message class: W+ -

• Message number: 312

• Message text: Product not defined for internet sales

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message W+312 - Product not defined for internet sales ?

  The SAP error message W+312, which states "Product not defined for internet sales," typically occurs in the context of SAP Commerce (Hybris) or SAP ERP systems when a product is not properly configured for online sales channels. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Product Configuration: The product may not be marked as available for internet sales in the system. This could be due to missing settings in the product master data.
  Sales Organization: The product might not be assigned to the correct sales organization or distribution channel that is configured for internet sales.
  Status of the Product: The product could be inactive or not released for sales, which would prevent it from being sold online.
  Missing Data: Essential data such as pricing, availability, or product categorization may be missing or incorrectly set up.
  Internet Sales Settings: The settings for internet sales in the SAP system may not be properly configured.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and ensure that the product is marked as available for internet sales.
  Verify that the product is assigned to the correct sales organization and distribution channel.
  
  
  
  Activate the Product:
  
  Ensure that the product is active and has been released for sales. If it is in a draft or inactive state, it will not be available for internet sales.
  
  
  
  Review Pricing and Availability:
  
  Check that the product has valid pricing and is available in the required quantities. Ensure that the pricing conditions are set up correctly.
  
  
  
  Internet Sales Configuration:
  
  Review the configuration settings for internet sales in your SAP system. Ensure that all necessary parameters are set correctly to allow for online sales.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific configuration steps related to internet sales and product availability.
  
  
  
  Testing:
  
  After making the necessary changes, test the product in the internet sales environment to ensure that it is now available for purchase.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user has the necessary permissions to view and manage product data.
  Integration with E-commerce Platforms: If using SAP Commerce, ensure that the integration between SAP ERP and the e-commerce platform is functioning correctly.
  Logs and Debugging: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the W+312 error and ensure that the product is available for internet sales. If the issue persists, consider reaching out to your SAP support team for further assistance.