How To Fix W/289 - Internal error: & & & & => contact hotline

SAP Error Message - Details

• Message type: E = Error

• Message class: W/ -

• Message number: 289

• Message text: Internal error: & & & & => contact hotline

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message W/289 - Internal error: & & & & => contact hotline ?

  The SAP error message:
  W/289 Internal error: & & & & => contact hotline
  is a generic internal error warning that typically indicates an unexpected or unhandled condition within the SAP system. The placeholders & & & & are meant to be replaced by specific error details or parameters that provide more context about the issue.
  
  Cause
  
  Internal inconsistency or unexpected condition in the SAP kernel or application layer.
  Could be due to data corruption, programming errors, or incompatible system states.
  Sometimes triggered by custom code or modifications that cause runtime errors.
  May occur during database operations, buffer handling, or memory management.
  Often related to kernel bugs or patch level mismatches.
  
  
  Solution
  
  
  Check the detailed error parameters:
  
  Look at the actual values replacing the & & & & placeholders in the system log or short dump (ST22).
  These parameters often give clues about the module, function, or data involved.
  
  
  
  Analyze the short dump (ST22):
  
  Use transaction ST22 to find the detailed runtime error dump.
  The dump will provide the exact program, line number, and call stack.
  
  
  
  Check system logs (SM21):
  
  Look for related system messages around the time of the error.
  
  
  
  Review recent changes:
  
  Identify if any recent transports, kernel upgrades, or custom developments were applied.
  
  
  
  Apply SAP Notes:
  
  Search the SAP Support Portal for notes related to message W/289 or the specific error details.
  SAP Notes often provide patches or workarounds.
  
  
  
  Contact SAP Support:
  
  If the error persists and no relevant SAP Notes are found, open a message with SAP Support.
  Provide them with the full error message, dump analysis, system details, and steps to reproduce.
  
  
  
  
  Related Information
  
  Transaction ST22: Analyze ABAP runtime errors.
  Transaction SM21: System log for kernel and system messages.
  SAP Notes and Knowledge Base Articles: Search for "W/289" or the specific error parameters.
  Kernel Patch Level: Ensure the SAP kernel is up to date.
  Custom Code Review: Check for any recent changes in user exits, BADIs, or enhancements.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  W/289 Internal error: & & & & => contact hotline
  
  
  Cause
  Internal inconsistency, kernel bug, data corruption, or unexpected runtime condition
  
  
  Solution
  Analyze ST22 dump, check logs, apply SAP Notes, update kernel, review custom code, contact SAP Support if unresolved
  
  
  Tools
  ST22, SM21, SAP Support Portal
  
  
  
  
  If you can provide the exact parameters replacing the & & & &, I can help further narrow down the cause and solution.