How To Fix VW155 - Service agent not copied successfully from the delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: VW - Shipment Processing Output

• Message number: 155

• Message text: Service agent not copied successfully from the delivery

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VW155 - Service agent not copied successfully from the delivery ?

  The SAP error message VW155, which states "Service agent not copied successfully from the delivery," typically occurs in the context of creating or processing service orders or service confirmations in SAP. This error indicates that the system was unable to copy the service agent information from the delivery document to the service order or confirmation.
  Causes:
  
  Missing Data: The service agent information may not be present in the delivery document.
  Configuration Issues: There may be configuration settings in the system that prevent the copying of service agent data.
  Authorization Issues: The user may not have the necessary authorizations to access or copy the service agent information.
  Inconsistent Data: There may be inconsistencies in the data between the delivery and the service order, such as different organizational units or service agents not being defined correctly.
  
  Solutions:
  
  Check Delivery Document: Verify that the service agent information is correctly maintained in the delivery document. Ensure that the relevant fields are populated.
  Review Configuration: Check the configuration settings in the SAP system related to service order processing and delivery. Ensure that the copying rules for service agents are correctly set up.
  User Authorizations: Ensure that the user has the necessary authorizations to access and copy the service agent information. This may involve checking roles and permissions in the SAP system.
  Data Consistency: Ensure that the data in the delivery and service order is consistent. Check for any discrepancies in organizational units, service agents, or other related data.
  Manual Entry: If the automatic copying fails, consider manually entering the service agent information into the service order or confirmation as a temporary workaround.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and IW31 (Create Work Order) to navigate through the processes.
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to service order processing and delivery management for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can perform a deeper analysis of the system configuration and data.