How To Fix VW152 - Service agent not copied from the deliveries - not the same

SAP Error Message - Details

• Message type: E = Error

• Message class: VW - Shipment Processing Output

• Message number: 152

• Message text: Service agent not copied from the deliveries - not the same

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VW152 - Service agent not copied from the deliveries - not the same ?

  The SAP error message VW152 ("Service agent not copied from the deliveries - not the same") typically occurs in the context of sales and distribution processes, particularly when dealing with service orders or deliveries. This error indicates that there is a mismatch between the service agent defined in the delivery and the one expected in the order or the service document.
  Cause:
  
  Mismatch of Service Agents: The service agent defined in the delivery document does not match the service agent in the order or the service document.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to service agents.
  Incorrect Configuration: The configuration settings for service agents in the system may not be set up correctly, leading to discrepancies.
  
  Solution:
  
  
  Check Service Agent Assignment:
  
  Verify the service agent assigned in the delivery document and compare it with the service agent in the order or service document.
  Ensure that both documents reference the same service agent.
  
  
  
  Update the Service Agent:
  
  If there is a mismatch, update the service agent in either the delivery or the order to ensure they match.
  This can typically be done in the delivery document or the sales order by navigating to the relevant fields and making the necessary changes.
  
  
  
  Review Master Data:
  
  Check the master data for the service agents to ensure that they are correctly defined and consistent across all relevant documents.
  Make sure that the service agents are properly assigned to the relevant customers or materials.
  
  
  
  Configuration Settings:
  
  Review the configuration settings in the SAP system related to service agents. This may involve checking the settings in the IMG (Implementation Guide) under Sales and Distribution.
  Ensure that the settings for copying service agents from deliveries to orders are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling service agents and related error messages.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the service agent is correctly copied in future transactions.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VL01N (Create Outbound Delivery), or VA02 (Change Sales Order) to check and modify the relevant documents.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to service agents and related documents.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Sales and Distribution processes.