How To Fix VR468 - The user is not a SAPoffice user

SAP Error Message - Details

• Message type: E = Error

• Message class: VR - Output for SD Reporting

• Message number: 468

• Message text: The user is not a SAPoffice user

Self-Explanatory Message

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• What is the cause and solution for SAP error message VR468 - The user is not a SAPoffice user ?

  SAP Error Message:
  
  VR468 - The user is not a SAPoffice user
  
  Cause:
  This error occurs when a user tries to perform an action that requires SAPoffice functionality (such as sending SAPoffice messages, workflow notifications, or using SAPoffice services), but the user is not assigned as a SAPoffice user in the system. Essentially, the user does not have the necessary SAPoffice user status or the SAPoffice user master record is missing or not properly maintained.
  
  Explanation:
  
  SAPoffice is the internal messaging system in SAP used for workflow notifications, internal mail, and other communication.
  For a user to send or receive SAPoffice messages, they must be registered as a SAPoffice user.
  If the user is not registered or the SAPoffice user master record is missing, the system throws the VR468 error.
  
  
  Solution:
  
  
  Check if the user is a SAPoffice user:
  
  Use transaction SOST or SO01 to check the SAPoffice user list.
  Alternatively, check the user master record in transaction SU01.
  
  
  
  Assign SAPoffice user status:
  
  Go to transaction SU01.
  Enter the user ID.
  Navigate to the Address tab.
  Ensure that the user has a valid email address or communication details.
  Go to the Parameters tab and check if any SAPoffice related parameters are missing.
  Save the user master record.
  
  
  
  Create or maintain SAPoffice user master record:
  
  Use transaction SOUSER to create or maintain SAPoffice users.
  Add the user as a SAPoffice user if not already present.
  
  
  
  Check user roles and authorizations:
  
  Ensure the user has the necessary authorizations to use SAPoffice.
  Check roles assigned in PFCG and authorizations related to SAPoffice (e.g., S_ICF, S_WF*).
  
  
  
  Re-run the process:
  
  After the user is assigned as a SAPoffice user, retry the action that caused the error.
  
  
  
  
  Additional Information:
  
  Transaction SO01: SAPoffice administration.
  Transaction SO10: SAPoffice text management.
  Transaction SOUSER: Maintain SAPoffice users.
  SAPoffice users are linked to SAP user master records but require additional setup.
  This error is common in workflow scenarios where notifications are sent via SAPoffice.
  Sometimes, the error can occur if the user was recently created and the SAPoffice user record has not yet been generated.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  User is not registered as a SAPoffice user; missing SAPoffice user master record.
  
  
  Solution
  Assign SAPoffice user status via SOUSER or SU01; maintain user master record properly.
  
  
  Related Transactions
  SU01, SOUSER, SO01, SOST, PFCG
  
  
  Notes
  Required for workflow notifications and internal SAP messaging.
  
  
  
  
  If you continue to face issues after these steps, check system logs and SAP Notes related to SAPoffice user setup or contact your SAP Basis/Workflow administrator.