How To Fix VR048 - The telephone call is not a planned call. Processing is not possible

VR048 - Overview

• Message type: E = Error

• Message class: VR - Output for SD Reporting

• Message number: 048

• Message text: The telephone call is not a planned call. Processing is not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VR048 - The telephone call is not a planned call. Processing is not possible ?

  SAP Error Message:
  VR048 - The telephone call is not a planned call. Processing is not possible
  
  
  Cause:
  This error occurs in SAP Customer Service (CS) or Plant Maintenance (PM) modules when you try to process a telephone call (activity type) that has not been planned or scheduled in the system. Essentially, the system expects that telephone calls should be created as planned activities (e.g., as part of a service order or maintenance order), and if you attempt to process a call that was not planned, the system blocks further processing.
  In other words, the telephone call you are trying to process does not exist as a planned activity in the system, or the system cannot find a corresponding planned call linked to the order or notification.
  
  Typical Scenarios:
  
  You try to confirm or process a telephone call activity that was never created as a planned call.
  The telephone call activity is missing in the order or