How To Fix VR048 - The telephone call is not a planned call. Processing is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: VR - Output for SD Reporting

• Message number: 048

• Message text: The telephone call is not a planned call. Processing is not possible

Self-Explanatory Message

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• What is the cause and solution for SAP error message VR048 - The telephone call is not a planned call. Processing is not possible ?

  SAP Error Message:
  
  VR048 - The telephone call is not a planned call. Processing is not possible
  
  Cause:
  This error occurs in SAP Customer Service (CS) or Plant Maintenance (PM) modules when you try to process a telephone call (activity type) that has not been planned or scheduled in the system. Essentially, the system expects that telephone calls should be created as planned activities (e.g., as part of a service order or maintenance order), and if you attempt to process a call that was not planned, the system blocks further processing.
  In other words, the telephone call you are trying to process does not exist as a planned activity in the system, or the system cannot find a corresponding planned call linked to the order or notification.
  
  Typical Scenarios:
  
  You try to confirm or process a telephone call activity that was never created as a planned call.
  The telephone call activity is missing in the order or notification.
  The telephone call was created manually but not linked properly to the order or notification.
  The system settings require telephone calls to be planned before processing.
  
  
  Solution:
  
  
  Check if the telephone call is planned:
  
  Verify in the order or notification that the telephone call activity exists as a planned activity.
  Use transaction codes like IW32 (Change Order), IW22 (Change Notification), or the relevant transaction to check the activities.
  
  
  
  Create or plan the telephone call:
  
  If the telephone call is missing, create it as a planned activity in the order or notification.
  Ensure the activity type corresponds to a telephone call and is properly linked.
  
  
  
  Check configuration settings:
  
  In some cases, the system is configured to allow only planned telephone calls.
  Review the configuration in the activity type or order type settings to see if unplanned calls are allowed.
  This can be checked in SPRO under:
  Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Maintenance and Service Orders -> Functions and Settings for Order Types -> Define Activity Types
  
  
  
  User training:
  
  Ensure users understand that telephone calls must be planned before processing.
  Provide guidelines on how to create and plan telephone calls properly.
  
  
  
  If the call was created manually outside the system:
  
  Enter the call as a planned activity in the system before processing.
  
  
  
  
  Related Information:
  
  Activity Types: Telephone calls are usually represented by specific activity types in SAP (e.g., activity type "TELC" or similar).
  Order/Notification Link: Telephone calls should be linked to a maintenance order or service notification.
  Transaction Codes:
  
  IW31/IW32 - Create/Change Maintenance Order
  IW21/IW22 - Create/Change Service Notification
  IW28 - Change Multiple Notifications
  
  
  SAP Notes: Check for any SAP Notes related to VR048 for your specific SAP version.
  Customization: The behavior can be influenced by customizing in the order type and activity type settings.
  
  
  Summary:
  
  Cause: Telephone call not planned or missing in the order/notification.
  Solution: Plan/create the telephone call as an activity before processing.
  Check: Order/notification activities, configuration of activity types, and user procedures.
  
  
  If you need further assistance, please provide details about the transaction you are using and the process flow where the error occurs.