How To Fix VKKICDA064 - Specify either an internal or external third party collections partner

SAP Error Message - Details

• Message type: E = Error

• Message class: VKKICDA - Messages for the ICDA Service

• Message number: 064

• Message text: Specify either an internal or external third party collections partner

What causes this issue?

While creating or changing an <LS>InsuranceCollectionDisbursement
Agreement</>, you have entered internal identification &V1& as well as
external identification &V2& for the business partner in third party
collections assignment. However, you can enter only the internal or the
external identification but not both.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter either the internal or the external identification of the business
partner for third party collections assignment.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VKKICDA064 - Specify either an internal or external third party collections partner ?

  The SAP error message VKKICDA064 indicates that the system requires you to specify either an internal or external third-party collections partner when processing a collection case. This error typically arises in the context of accounts receivable and collections management within SAP.
  Cause:
  The error occurs when:
  
  You are trying to create or process a collection case without specifying a collections partner.
  The system is configured to require a collections partner for the operation you are attempting to perform, but none has been provided.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Specify a Collections Partner:
  
  Navigate to the relevant transaction or screen where you are processing the collection case.
  Look for a field labeled "Collections Partner" or similar.
  Enter either an internal collections partner (an employee or department within your organization) or an external collections partner (a third-party agency).
  
  
  
  Check Configuration:
  
  If you are unsure about which partners are available, check the configuration settings in SAP for collections management.
  Ensure that the necessary partners are defined in the system and are active.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that your user role has the necessary permissions to access and specify collections partners.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for managing collections partners to ensure compliance with business processes.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FSCM (Financial Supply Chain Management) or FBL5N (Customer Line Item Display) that may be involved in collections management.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Training: If you are new to SAP collections management, consider undergoing training to better understand the processes and configurations involved.
  
  By following these steps, you should be able to resolve the VKKICDA064 error and continue with your collections management tasks in SAP.