How To Fix VKK_CUST005 - Customer account in client &1 different to client &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VKK_CUST - Messages Within Customizing

• Message number: 005

• Message text: Customer account in client &1 different to client &2

What causes this issue?

The activation of customer account determination in the current client
&V1& does not match the account determination for client &V2&.
Activation is treated as equivalent for all clients, except client 000.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VKK_CUST005 - Customer account in client &1 different to client &2 ?

  The SAP error message VKK_CUST005 indicates that there is a mismatch between the customer account in the current client and the customer account in another client. This typically occurs in scenarios where cross-client data is being accessed or processed, and the system detects that the customer account being referenced does not exist in the current client.
  Cause:
  
  Cross-Client Data Access: The error often arises when trying to access customer data that is not available in the current client. For example, if you are trying to process a transaction that references a customer account from a different client, the system will throw this error.
  Client-Specific Data: Customer accounts are usually client-specific in SAP, meaning that each client can have its own set of customer accounts. If a transaction or process is trying to reference a customer account that exists in one client but not in the client you are currently working in, this error will occur.
  Configuration Issues: There may be configuration issues or inconsistencies in the setup of customer accounts across different clients.
  
  Solution:
  
  Verify Client Context: Ensure that you are working in the correct client. You can check the client number in the SAP GUI at the top right corner of the screen.
  Check Customer Account: Verify that the customer account you are trying to access exists in the current client. You can do this by navigating to the customer master data transaction (e.g., XD03 for display).
  Data Migration: If the customer account needs to be available in the current client, you may need to create it or migrate the necessary data from the other client.
  Cross-Client Configuration: If you are performing a task that requires cross-client access, ensure that the necessary configurations are in place to allow for this. This may involve adjustments in the system settings or user authorizations.
  Consult Documentation: Review SAP documentation or consult with your SAP Basis or functional team for specific guidance related to your system configuration.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to customer accounts include XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Client Concept in SAP: Understanding the client concept in SAP is crucial, as it defines how data is organized and accessed. Each client is a self-contained unit with its own set of data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team for further assistance.