How To Fix VINFO011 - IC: Error when processing; IMG not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: VINFO - Information Container

• Message number: 011

• Message text: IC: Error when processing; IMG not maintained

What causes this issue?

The system was unable to process the data as the required Customizing
settings are not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make the necessary settings in Customizing for
<ZK>Collections/Disbursements</> under <ZK>Integration</> ->
<ZK>Information Ccontainer</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VINFO011 - IC: Error when processing; IMG not maintained ?

  The SAP error message VINFO011 with the description "Error when processing; IMG not maintained" typically occurs in the context of the SAP Sales and Distribution (SD) module, particularly when dealing with pricing or condition records. This error indicates that there is a configuration issue in the Implementation Guide (IMG) settings related to the specific functionality you are trying to use.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Configuration: The necessary configuration settings in the IMG for the relevant pricing procedure, condition types, or other related settings have not been maintained.
  Incorrect Settings: The settings that have been maintained may be incorrect or incomplete, leading to the system being unable to process the request.
  Transport Issues: If the configuration was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  To resolve the VINFO011 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP IMG (Transaction SPRO).
  Navigate to the relevant section for Sales and Distribution, particularly focusing on pricing and condition records.
  Ensure that all necessary settings for pricing procedures, condition types, and access sequences are properly maintained.
  
  
  
  Maintain Condition Records:
  
  If the error occurs while trying to access condition records, ensure that the relevant condition records are created and active.
  Use transaction codes like VK11 (Create Condition) or VK12 (Change Condition) to check and maintain the records.
  
  
  
  Review Pricing Procedure:
  
  Check if the pricing procedure assigned to the sales document type is correctly configured.
  Ensure that the pricing procedure is assigned to the relevant sales area (Sales Organization, Distribution Channel, Division).
  
  
  
  Transport Management:
  
  If the configuration was recently transported, verify that the transport request was successfully imported and that all necessary objects are included.
  Check for any transport errors and resolve them if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, VK11, VK12, VK13, and V/08 (for pricing procedure).
  SAP Notes: Search for SAP Notes related to VINFO011 for any specific patches or updates that may address known issues.
  User Authorization: Ensure that you have the necessary authorizations to make changes in the IMG and maintain condition records.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.