How To Fix VELOESH005 - Cannot retrieve characteristics

SAP Error Message - Details

• Message type: E = Error

• Message class: VELOESH -

• Message number: 005

• Message text: Cannot retrieve characteristics

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VELOESH005 - Cannot retrieve characteristics ?

  The SAP error message VELOESH005: Cannot retrieve characteristics typically occurs in the context of SAP Variant Configuration (VC) when the system is unable to fetch the characteristics associated with a configurable material. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Possible Causes:
  
  Missing Characteristics: The characteristics that are supposed to be linked to the configurable material may not be defined or may have been deleted.
  Incorrect Configuration Profile: The configuration profile assigned to the material may not be set up correctly, leading to issues in retrieving the characteristics.
  Authorization Issues: The user may not have the necessary authorizations to access the characteristics or the configuration profile.
  Data Inconsistencies: There may be inconsistencies in the master data, such as missing links between characteristics and classes.
  Transport Issues: If the configuration was recently transported from another system, there may be issues with the transport that need to be resolved.
  System Performance: Sometimes, performance issues or system locks can prevent the retrieval of characteristics.
  
  Solutions:
  
  
  Check Characteristics Definition:
  
  Go to the transaction code CT04 and verify that the characteristics are defined correctly.
  Ensure that the characteristics are assigned to the correct class.
  
  
  
  Review Configuration Profile:
  
  Use transaction code CU41 to check the configuration profile assigned to the material.
  Ensure that the profile is correctly set up and that all necessary characteristics are included.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the characteristics and the configuration profile.
  Check the user roles and authorizations in transaction SU01.
  
  
  
  Data Consistency Check:
  
  Use transaction code CL02 to check the class assignments and ensure that the characteristics are correctly linked to the class.
  Look for any inconsistencies in the master data.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary objects were transported correctly.
  
  
  
  System Performance:
  
  If the system is experiencing performance issues, consider checking for locks or long-running processes that may be affecting the retrieval of characteristics.
  You can use transaction SM12 to check for locks and SM66 to monitor system performance.
  
  
  
  Additional Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the retrieval process is failing.
  Consult Documentation: Review the SAP documentation related to Variant Configuration for more insights into how characteristics are managed and retrieved.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or functional team for further assistance.