How To Fix VELO497 - Wrong cancellation type defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: VELO - Vehicle Management System

• Message number: 497

• Message text: Wrong cancellation type defined in Customizing

What causes this issue?

You have defined no or the wrong <DS:DE.VLC_CNCTYPE>cancellation type</>
in Customizing for <LS>Vehicle Management System (VMS)</> under <LS>
Control Data -> Define Global VMS Parameters</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If the cancellation action is used in the vehicle transfer process,
define cancellation type <LS>01</> in the IMG activity <LS>Define Global
VMS Parameters</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VELO497 - Wrong cancellation type defined in Customizing ?

  The SAP error message VELO497, which states "Wrong cancellation type defined in Customizing," typically occurs in the context of the SAP Vehicle Management System (VMS) or related modules where cancellation types are defined for various processes, such as vehicle sales, leasing, or service orders.
  Cause:
  The error is usually caused by one of the following issues:
  
  Incorrect Configuration: The cancellation type that is being used in a transaction is not defined correctly in the system's Customizing settings. This could mean that the cancellation type does not exist, is inactive, or is not assigned to the relevant document type.
  Missing Customizing Entries: The necessary entries for cancellation types may not have been set up in the Customizing settings for the specific application area.
  Data Inconsistency: There may be inconsistencies in the data where the cancellation type is referenced, leading to the system not recognizing it.
  
  Solution:
  To resolve the VELO497 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for Vehicle Management or the specific module you are working with.
  Look for the settings related to cancellation types. Ensure that the cancellation type you are trying to use is defined and active.
  
  
  
  Define or Adjust Cancellation Types:
  
  If the cancellation type is missing, you may need to create it. Ensure that it is correctly configured with all necessary parameters.
  If it exists but is inactive, activate it.
  
  
  
  Review Document Types:
  
  Ensure that the cancellation type is correctly assigned to the relevant document types in the system. This can often be found in the same Customizing area.
  
  
  
  Check User Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to use the cancellation type.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by attempting the transaction again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific guidance on cancellation types in your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for Customizing, SE11 for data dictionary, and SE80 for development objects.
  SAP Notes: Check for any SAP Notes related to VELO497 or cancellation types in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users.
  
  By following these steps, you should be able to identify and resolve the cause of the VELO497 error in your SAP system.