How To Fix VELO476 - KUNNR from assigned orgrole neither matches requesting nor owning dealer

SAP Error Message - Details

• Message type: E = Error

• Message class: VELO - Vehicle Management System

• Message number: 476

• Message text: KUNNR from assigned orgrole neither matches requesting nor owning dealer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VELO476 - KUNNR from assigned orgrole neither matches requesting nor owning dealer ?

  The SAP error message VELO476 indicates that there is a mismatch between the customer number (KUNNR) associated with the organization role and the requesting or owning dealer. This typically occurs in scenarios where there are restrictions or validations in place regarding which dealers can access or manage certain customer data.
  Cause:
  
  Organization Role Mismatch: The organization role assigned to the user does not match the customer number they are trying to access. This could happen if the user is trying to perform an action on a customer that is not linked to their assigned organization role.
  Data Configuration Issues: There may be configuration issues in the SAP system regarding the assignment of customers to dealers or organization roles.
  User Authorization: The user may not have the necessary authorizations to access the customer data associated with the specified organization role.
  
  Solution:
  
  
  Check Organization Role Assignment:
  
  Verify that the organization role assigned to the user includes the customer number they are trying to access. This can be done by checking the user’s roles in the SAP system.
  If the organization role is incorrect, it may need to be updated to include the correct customer number.
  
  
  
  Review Customer Assignments:
  
  Ensure that the customer (KUNNR) is correctly assigned to the appropriate dealer or organization role in the system. This may involve checking the customer master data and the dealer assignments.
  
  
  
  User Authorization:
  
  Check the user’s authorization profiles to ensure they have the necessary permissions to access the customer data. If not, the user’s roles may need to be adjusted.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SU01 (User Maintenance) to check user roles, or XD03 (Display Customer) to view customer details.
  Authorization Objects: Familiarize yourself with relevant authorization objects that control access to customer data, such as F_BKPF_BES (Accounting Document) or F_KNA1_AKT (Customer Master).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on how to resolve it.
  
  By following these steps, you should be able to identify the cause of the VELO476 error and implement a solution to resolve it.