How To Fix VCMP012 - There is a return that has not been processed for item &

SAP Error Message - Details

• Message type: E = Error

• Message class: VCMP - Billing: Complaint Management

• Message number: 012

• Message text: There is a return that has not been processed for item &

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You cannot create a complaint for an item about which there has already
been a complaint.

How to fix this error?

Wait until returns processing has been completed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VCMP012 - There is a return that has not been processed for item & ?

  The SAP error message VCMP012 indicates that there is a return that has not been processed for a specific item in the system. This error typically arises in the context of sales and distribution (SD) processes, particularly when dealing with returns or credit memos.
  Cause:
  The error message VCMP012 usually occurs due to one of the following reasons:
  
  Unprocessed Return: There is a return order or return delivery that has not been fully processed or completed in the system.
  Incomplete Data: The return item may have missing or incomplete data that prevents it from being processed.
  Status Issues: The return may be in a status that does not allow further processing, such as being blocked or in a pending state.
  Configuration Issues: There may be configuration settings in the system that are preventing the return from being processed correctly.
  
  Solution:
  To resolve the VCMP012 error, you can follow these steps:
  
  
  Check Return Order/Delivery:
  
  Navigate to the return order or return delivery associated with the item in question.
  Verify if the return has been created correctly and is in the appropriate status for processing.
  
  
  
  Process the Return:
  
  If the return is pending, complete the necessary steps to process it. This may involve confirming the return, creating a credit memo, or updating the status.
  
  
  
  Review Item Data:
  
  Check the item data for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  
  
  
  Check for Blocks:
  
  Look for any blocks or holds on the return that may prevent processing. This could be due to credit limits, approval processes, or other business rules.
  
  
  
  Consult Logs:
  
  Review system logs or error messages for additional details that may provide insight into why the return is not being processed.
  
  
  
  Configuration Review:
  
  If the issue persists, consult with your SAP configuration team to review the settings related to returns and ensure they are set up correctly.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VL01N (Create Outbound Delivery) that may be involved in processing returns.
  Documentation: Refer to SAP documentation or user manuals related to sales returns and credit memo processing for more detailed guidance.
  User Roles: Ensure that the user attempting to process the return has the necessary authorizations and roles assigned in the SAP system.
  
  By following these steps, you should be able to identify the cause of the VCMP012 error and take appropriate action to resolve it. If the issue continues, consider reaching out to your SAP support team for further assistance.