How To Fix VC835 - Customer &1 for sls org. &2 dist. chnl &3 division &4 not created

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 835

• Message text: Customer &1 for sls org. &2 dist. chnl &3 division &4 not created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VC835 - Customer &1 for sls org. &2 dist. chnl &3 division &4 not created ?

  The SAP error message VC835 indicates that a specific customer master record cannot be created for a given sales organization, distribution channel, and division combination. This error typically arises in the context of sales and distribution (SD) processes when trying to create or maintain customer data.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Configuration: The sales organization, distribution channel, or division may not be properly configured in the system.
  Customer Master Data: The customer master data may not be complete or may have missing mandatory fields.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as incorrect or missing entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to create or modify customer records in the specified sales area.
  Customizing Settings: The settings in the SAP customizing (transaction SPRO) for the sales area may not be correctly set up.
  
  Solution:
  To resolve the VC835 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to transaction SPRO and navigate to the following path:
  
  Sales and Distribution > Master Data > Business Partners > Customer > Define Customer Account Groups.
  
  
  Ensure that the sales organization, distribution channel, and division are correctly defined.
  
  
  
  Verify Customer Master Data:
  
  Check if the customer master data is complete. Ensure that all mandatory fields are filled out correctly.
  Use transaction XD01 (Create Customer) or XD02 (Change Customer) to review the data.
  
  
  
  Review Data Consistency:
  
  Check for any inconsistencies in the data. You can use transaction SE16 or SE16N to view the relevant tables (e.g., KNA1, KNB1) and ensure that the entries are correct.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify customer records. This can be checked with the help of your SAP security team.
  
  
  
  Customizing Settings:
  
  Review the customizing settings for the sales area. Ensure that all necessary settings are in place for the sales organization, distribution channel, and division.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD01 (Create Customer)
  XD02 (Change Customer)
  XD03 (Display Customer)
  SPRO (Customizing)
  
  
  Tables:
  
  KNA1 (General Data in Customer Master)
  KNB1 (Company Code Data in Customer Master)
  
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on customer master data management and sales area configuration.
  
  By following these steps, you should be able to identify the root cause of the VC835 error and implement the necessary solutions to resolve it.