How To Fix VA251 - Preferred follow-up action & not maintained for any follow-up action

SAP Error Message - Details

• Message type: E = Error

• Message class: VA - Output for CAS Sales Activities

• Message number: 251

• Message text: Preferred follow-up action & not maintained for any follow-up action

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VA251 - Preferred follow-up action & not maintained for any follow-up action ?

  The SAP error message VA251 indicates that there is no preferred follow-up action maintained for a specific sales document type. This error typically occurs when you are trying to create or process a sales document (like a sales order) and the system cannot determine what the next action should be based on the configuration.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the system does not have a preferred follow-up action defined for the sales document type you are working with. This can happen if the configuration for sales document types has not been set up correctly in the system.
  Document Type Issues: The sales document type may not be linked to any follow-up actions in the customizing settings.
  User Role/Authorization: Sometimes, the user may not have the necessary authorizations to perform the follow-up action, leading to this error.
  
  Solution:
  To resolve the VA251 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Sales and Distribution > Sales > Sales Document > Define Sales Document Types.
  Select the relevant sales document type and check if a preferred follow-up action is maintained.
  
  
  
  Maintain Follow-Up Actions:
  
  If no follow-up action is defined, you will need to maintain it. You can do this by:
  
  Going to Sales and Distribution > Sales > Sales Document > Define Follow-Up Actions.
  Here, you can define the follow-up actions that should be available for the sales document type.
  
  
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the follow-up action. This can be checked in the user roles assigned to the user.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to use transaction codes like SPRO for configuration, VA01 for creating sales orders, and VA02 for changing them.
  Documentation: Refer to SAP Help documentation for detailed steps on configuring sales document types and follow-up actions.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.