How To Fix V4310 - Process the original document in SAP S/4HANA for customer management.

SAP Error Message - Details

• Message type: E = Error

• Message class: V4 - Nachrichten Verkauf (Variable Meldungen und EDI-Meldungen)

• Message number: 310

• Message text: Process the original document in SAP S/4HANA for customer management.

What causes this issue?

This document is a copy of a document from SAP S/4HANA for customer
management. Changes to this document will not be transferred to the
original system and may be overridden by changes in the original system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make the desired changes in the original system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V4310 - Process the original document in SAP S/4HANA for customer management. ?

  The SAP error message V4310, which states "Process the original document," typically occurs in the context of customer management and sales order processing in SAP S/4HANA. This error indicates that there is an issue with the original document related to the transaction you are trying to process. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing Original Document: The original document (such as a sales order, quotation, or contract) that the system is trying to reference may not exist or may have been deleted.
  Document Status: The original document may be in a status that does not allow further processing (e.g., it may be blocked or completed).
  Data Inconsistency: There may be inconsistencies in the data related to the original document, such as missing or incorrect entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to access or process the original document.
  Configuration Issues: There may be configuration settings in the system that are preventing the processing of the original document.
  
  Solutions:
  
  Check Document Existence: Verify that the original document exists in the system. You can do this by searching for the document using its number or other identifying information.
  Review Document Status: Check the status of the original document to ensure it is in a state that allows processing. If it is blocked or completed, you may need to take appropriate actions to change its status.
  Data Consistency Check: Perform a data consistency check to identify any inconsistencies related to the original document. This may involve checking related tables and entries.
  Authorization Check: Ensure that the user has the necessary authorizations to access and process the original document. You may need to consult with your SAP security team to verify this.
  Consult Configuration Settings: Review the configuration settings related to the document type and processing in SAP S/4HANA. Ensure that they are set up correctly to allow for the processing of the original document.
  Use Transaction Codes: Utilize relevant transaction codes (e.g., VA03 for displaying sales orders) to investigate the original document and its details.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Documentation: Refer to the official SAP documentation for customer management and sales order processing for more detailed information on handling documents and error messages.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.