How To Fix V1423 - Customer &1 has been assigned order block: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 423

• Message text: Customer &1 has been assigned order block: &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message V1423 - Customer &1 has been assigned order block: &2 ?

  The SAP error message V1423 indicates that a customer has been assigned an order block, which prevents the creation of sales orders for that customer. This is a common issue in SAP systems, particularly in the Sales and Distribution (SD) module.
  Cause:
  The error message V1423 is triggered when:
  
  The customer master record has an order block set, which can be due to various reasons such as credit issues, payment terms, or other internal policies.
  The order block can be a result of a specific reason code that indicates why the customer is blocked from placing orders (e.g., overdue payments, credit limit exceeded, etc.).
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Check the "Sales Area Data" and look for the "Order Block" field. This will indicate if the customer is blocked and the reason for the block.
  
  
  
  Identify the Reason for the Block:
  
  If the order block is due to credit issues, check the customer's credit limit and outstanding payments.
  Review any internal policies that may have led to the block.
  
  
  
  Remove the Order Block:
  
  If you have the necessary authorization, you can remove the order block by editing the customer master record (transaction code XD02 for change).
  Navigate to the relevant sales area data and clear the order block field.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure about removing the block, consult with the finance or credit management department to ensure that it is appropriate to do so.
  
  
  
  Test the Changes:
  
  After making the necessary changes, attempt to create the sales order again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Display Customer Credit Management
  FD33: Change Customer Credit Management
  
  
  
  Documentation:
  
  Review SAP documentation or help files related to customer master data and order management for more detailed information on managing order blocks.
  
  
  
  User Authorizations:
  
  Ensure that you have the necessary authorizations to view and modify customer master data.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  
  By following these steps, you should be able to identify the cause of the V1423 error and take appropriate action to resolve it.