How To Fix V/055 - Document blocked by a negative result of payment card authorization check

SAP Error Message - Details

• Message type: E = Error

• Message class: V/ -

• Message number: 055

• Message text: Document blocked by a negative result of payment card authorization check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message V/055 - Document blocked by a negative result of payment card authorization check ?

  The SAP error message V/055, which states "Document blocked by a negative result of payment card authorization check," typically occurs in the context of sales and distribution processes when a payment card authorization check fails. This can happen for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Causes:
  
  
  Failed Payment Authorization: The most common cause is that the payment card authorization request was declined by the payment processor or bank. This could be due to insufficient funds, expired card, or other issues related to the card itself.
  
  
  Configuration Issues: There may be issues with the configuration of the payment card processing in SAP. This includes settings related to payment methods, authorization settings, or integration with external payment gateways.
  
  
  Network or Communication Issues: If there are connectivity issues between SAP and the payment processor, the authorization request may not be processed correctly.
  
  
  User Input Errors: Incorrect card details entered by the user can lead to authorization failures.
  
  
  Fraud Prevention Measures: Some payment processors have strict fraud detection measures that may block transactions based on certain criteria, such as unusual spending patterns or mismatched billing addresses.
  
  
  Solutions:
  
  
  Check Payment Card Details: Verify that the payment card information entered is correct, including the card number, expiration date, and CVV.
  
  
  Review Authorization Logs: Check the logs for the payment authorization process to identify the specific reason for the failure. This can provide insights into whether it was a user error or an issue with the payment processor.
  
  
  Contact Payment Processor: If the authorization was declined, contact the payment processor or bank to understand the reason for the decline and resolve any issues related to the card.
  
  
  Configuration Review: Review the configuration settings in SAP related to payment card processing. Ensure that all necessary settings are correctly configured, including payment methods and authorization settings.
  
  
  Test Payment Processing: Conduct test transactions to ensure that the payment processing is functioning correctly. This can help identify if the issue is isolated to a specific transaction or a broader system issue.
  
  
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues related to payment processing.
  
  
  User Training: Provide training to users on how to correctly enter payment card information and understand the authorization process.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to payment card processing and the specific error message V/055.
  Documentation: Review SAP documentation on payment processing and authorization checks for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.