How To Fix UWS_SURVEY_GUI006 - Saving the target group hierarchy was canceled by the user

SAP Error Message - Details

• Message type: E = Error

• Message class: UWS_SURVEY_GUI - Messages Package UWS_SURVEY_GUI

• Message number: 006

• Message text: Saving the target group hierarchy was canceled by the user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UWS_SURVEY_GUI006 - Saving the target group hierarchy was canceled by the user ?

  The SAP error message UWS_SURVEY_GUI006 indicates that the action of saving the target group hierarchy was canceled by the user. This typically occurs in the context of the SAP system when a user is attempting to save changes to a target group hierarchy in the SAP Customer Relationship Management (CRM) or SAP Marketing Cloud modules.
  Cause:
  
  User Cancellation: The most straightforward cause is that the user intentionally canceled the save operation, either by clicking a cancel button or closing the dialog.
  System Timeout: If the operation takes too long, the session may time out, leading to an automatic cancellation.
  Validation Errors: There may be validation checks that prevent the save operation from completing successfully, prompting the user to cancel.
  User Permissions: The user may not have the necessary permissions to save changes to the target group hierarchy, leading to a cancellation.
  Technical Issues: There could be underlying technical issues, such as network problems or system errors, that cause the operation to fail.
  
  Solution:
  
  Check User Actions: Ensure that the user did not inadvertently cancel the operation. If they did, they can attempt to save again.
  Review Permissions: Verify that the user has the appropriate permissions to make changes to the target group hierarchy.
  Check for Validation Errors: Look for any validation messages or errors that may have appeared before the cancellation. Address any issues that are preventing the save.
  Increase Timeout Settings: If the operation is timing out, consider increasing the session timeout settings in the SAP system.
  Technical Support: If the issue persists, consult with your SAP Basis or technical support team to investigate any underlying system issues or logs that may provide more context.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP documentation for the specific module you are working with (CRM, Marketing Cloud) for guidance on managing target group hierarchies.
  User Training: Ensure that users are trained on the correct procedures for saving changes in the system to minimize accidental cancellations.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.