How To Fix UWS_FORMS002 - Customizing for mail dispatch is missing. Use transaction SO50

SAP Error Message - Details

• Message type: E = Error

• Message class: UWS_FORMS - Messages Package UWS_FORMS

• Message number: 002

• Message text: Customizing for mail dispatch is missing. Use transaction SO50

What causes this issue?

You attempted to execute a function for which e-mail specific settings
in Customizing are required. However, these settings were not yet made
in this system. For example, this problem can occur when you want to
send a questionnaire created with the Web Survey.

System Response

The function cannot be executed.

How to fix this error?

In the transaction "Exit Rules for Inboud Processing" assign the
function module CL_UWS_FORM_RUNTIME_MAIL as an exit to the
communication type "Internet Mail". In addition, determine the e-mail
address that is assigned to the current system so that the filled in
and returned questionnaires can be evaluated in the system.
Start the transaction <DS:TRAN.SO50>"Exit Rules for Inbound Processing
"</>

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UWS_FORMS002 - Customizing for mail dispatch is missing. Use transaction SO50 ?

  The SAP error message UWS_FORMS002 indicates that there is a configuration issue related to the mail dispatch settings in the SAP system. This error typically arises when the system is unable to find the necessary customizing settings for sending emails, particularly when using the SAP Office (SO) functionality.
  Cause:
  The error occurs due to one or more of the following reasons:
  
  Missing Customizing Settings: The necessary configuration for mail dispatch is not set up in the system.
  Incorrect Configuration: The existing configuration may be incorrect or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the mail dispatch settings.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Access Transaction SO50:
  
  Go to the SAP GUI and enter transaction code SO50 in the command field. This transaction is used for customizing mail dispatch settings.
  
  
  
  Check Customizing Settings:
  
  In the SO50 transaction, check if the necessary settings for mail dispatch are configured. You may need to set up the following:
  
  SMTP settings for email dispatch.
  Mail server configuration.
  Sender and recipient settings.
  
  
  
  
  
  Configure Mail Dispatch:
  
  If the settings are missing, you will need to configure them. This may involve:
  
  Defining the mail server (SMTP) settings.
  Specifying the default sender email address.
  Setting up any necessary routing or processing rules for outgoing emails.
  
  
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the mail dispatch functionality to ensure that emails can be sent without errors.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate authorizations to access and modify the mail dispatch settings. You may need to consult with your SAP security team if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or help resources for detailed guidance on setting up mail dispatch.
  
  
  
  Related Information:
  
  Transaction Codes: Besides SO50, you may also want to check other related transactions such as SCOT (SAPconnect Administration) for configuring the SAPconnect settings.
  SAP Notes: Look for relevant SAP Notes that may provide additional insights or solutions related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the UWS_FORMS002 error and ensure that the mail dispatch functionality is properly configured in your SAP system.