How To Fix USMDZ007 - Call to external tax jurisdiction provider failed

SAP Error Message - Details

• Message type: E = Error

• Message class: USMDZ - Nachrichten für MDGF Datenmodell (ohne Validierung)

• Message number: 007

• Message text: Call to external tax jurisdiction provider failed

What causes this issue?

Tax jurisdiction codes are determined by an external provider. The call
to the provider failed because of one of the following reasons:
The address country is not maintained. The country is mandatory to
determine the external provider.
The address data is invalid.
The connection to the external provider is not configured correctly.

System Response

The system cannot use the external provider to determine tax
jurisdiction codes. Instead, it shows the values of the SAP customizing
tables.

How to fix this error?

For the symptoms defined above, try the following:
Maintain a valid country for tax jurisdiction code determination with
external providers.
Maintain valid address data. If you are not sure if your current data is
correct, you can delete some values, except the country. External
providers show complete address information in the search help so that
you can select the desired address, including the tax jurisdiction code.
Contact your basis teams to check the connection to external providers.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message USMDZ007 - Call to external tax jurisdiction provider failed ?

  The SAP error message USMDZ007: Call to external tax jurisdiction provider failed typically occurs when there is an issue with the integration between SAP and an external tax jurisdiction provider. This error can arise in various scenarios, particularly when the system attempts to retrieve tax jurisdiction data from an external service.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external tax jurisdiction provider.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external provider can lead to failed calls.
  Service Availability: The external tax jurisdiction provider may be down or experiencing issues.
  Authentication Issues: Problems with credentials or tokens used to authenticate the call to the external provider.
  Data Format Issues: The data being sent to the external provider may not be in the expected format, leading to a failure in processing the request.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external tax jurisdiction provider. You can test this by pinging the provider's endpoint or using tools like curl to check the response.
  Review Configuration Settings: Verify that the configuration settings for the external tax jurisdiction provider in SAP are correct. This includes checking URLs, authentication methods, and any required parameters.
  Monitor Service Status: Check the status of the external tax jurisdiction provider to see if there are any known outages or maintenance activities.
  Review Logs: Look at the application logs in SAP for more detailed error messages that can provide insights into what went wrong during the call.
  Test API Calls: If possible, manually test the API calls to the external provider using tools like Postman to ensure that the service is functioning as expected.
  Check Authentication: Ensure that the credentials or tokens used for authentication are valid and have not expired.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team of the external tax jurisdiction provider for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the documentation for the external tax jurisdiction provider to ensure that you are following the correct procedures for integration.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the error message USMDZ007 effectively.