How To Fix USMD5_SSW018 - Cannot get new change request index

SAP Error Message - Details

• Message type: E = Error

• Message class: USMD5_SSW - Single Step Workflow Message

• Message number: 018

• Message text: Cannot get new change request index

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message USMD5_SSW018 - Cannot get new change request index ?

  The SAP error message USMD5_SSW018: Cannot get new change request index typically occurs in the context of SAP Master Data Governance (MDG) when there is an issue with the change request processing. This error can arise due to various reasons, including configuration issues, database inconsistencies, or problems with the change request management setup.
  Causes:
  
  Database Locking Issues: The database might be locked or there could be a transaction that is preventing the retrieval of the change request index.
  Configuration Issues: Incorrect configuration in the MDG settings or in the change request management settings can lead to this error.
  Missing Authorizations: The user might not have the necessary authorizations to create or access change requests.
  System Performance Issues: If the system is under heavy load, it might not be able to process requests in a timely manner.
  Transport Issues: If there are issues with transport requests related to MDG, it might affect the change request processing.
  
  Solutions:
  
  Check Database Locks: Use transaction codes like SM12 to check for any locks on the database that might be preventing the change request index from being retrieved. If locks are found, they may need to be released.
  Review Configuration: Ensure that the MDG configuration is correct. Check the settings related to change request management in the MDG customizing settings.
  User Authorizations: Verify that the user has the necessary authorizations to create and manage change requests. This can be checked using transaction SU53 or by consulting with your security team.
  System Performance: Monitor system performance using transaction ST03N or ST22 to identify any performance bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Check Transport Requests: Ensure that all relevant transport requests have been successfully imported and that there are no issues with the transport system.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. You can search for the error message or related keywords.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for Master Data Governance to ensure that all configurations and processes are correctly set up.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.