How To Fix UMR500 - No log could be found on the database

SAP Error Message - Details

• Message type: E = Error

• Message class: UMR - Risk

• Message number: 500

• Message text: No log could be found on the database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UMR500 - No log could be found on the database ?

  The SAP error message UMR500 ("No log could be found on the database") typically occurs in the context of database logging or when trying to access logs that are expected to be present in the database but are not found. This can happen in various scenarios, such as during the execution of certain transactions, when trying to view logs, or during system monitoring.
  Causes:
  
  Log Deletion: The logs may have been deleted either manually or through a scheduled job that cleans up old logs.
  Database Configuration: The database may not be configured to retain logs for the required duration.
  Transport Issues: If the logs are related to transport requests, there may be issues with the transport system or the logs may not have been created properly.
  Authorization Issues: The user may not have the necessary authorizations to view the logs.
  Database Connection Issues: There may be issues with the connection to the database, preventing the retrieval of logs.
  
  Solutions:
  
  Check Log Retention Settings: Review the database and SAP system settings to ensure that logs are retained for the required period. Adjust the settings if necessary.
  Review Deletion Jobs: Check if there are any background jobs scheduled that might be deleting logs. If so, adjust the job settings to retain logs longer.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the logs. This may involve checking roles and permissions in the SAP system.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly and that there are no connectivity issues.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Recreate Logs: If applicable, try to recreate the logs by re-executing the transaction or process that generated them initially.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on logging and error handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.