How To Fix UMB864 - Number of converted scorecards: &1. Users: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: UMB - SEM-CPM: Balanced Scorecard

• Message number: 864

• Message text: Number of converted scorecards: &1. Users: &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UMB864 - Number of converted scorecards: &1. Users: &2 ?

  The SAP error message UMB864 typically relates to issues encountered during the conversion of scorecards in the SAP BusinessObjects environment, particularly when dealing with the SAP BusinessObjects Performance Management (PM) module. This error message indicates that there was a problem with the number of scorecards that were converted and the number of users associated with them.
  Cause:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the underlying data that is being used for the scorecards.
  Configuration Problems: Incorrect configuration settings in the SAP system or in the scorecard definitions can lead to conversion failures.
  Version Compatibility: The version of the software being used may not be compatible with the scorecards being converted.
  User Permissions: Insufficient permissions for users trying to access or convert the scorecards can also trigger this error.
  
  Solution:
  
  Check Data Integrity: Ensure that the data used for the scorecards is complete and not corrupted. You may need to run data validation checks.
  Review Configuration Settings: Verify that all configuration settings related to scorecards are correct. This includes checking the scorecard definitions and ensuring they align with the current system settings.
  Update Software: Ensure that you are using the latest version of SAP BusinessObjects and that all patches and updates have been applied.
  User Permissions: Check the permissions of the users involved in the conversion process. Ensure they have the necessary rights to access and modify the scorecards.
  Logs and Traces: Review the application logs and traces for more detailed error messages that can provide insights into what went wrong during the conversion process.
  Consult Documentation: Refer to the official SAP documentation for any specific guidelines or troubleshooting steps related to scorecard conversion.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the UMB864 error message.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to identify the root cause of the UMB864 error and implement a suitable solution.