How To Fix UJXO_META_EXCEPTION002 - cannot get user info for environment "&1" from security module

SAP Error Message - Details

• Message type: E = Error

• Message class: UJXO_META_EXCEPTION - Exception message for metadata API

• Message number: 002

• Message text: cannot get user info for environment "&1" from security module

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UJXO_META_EXCEPTION002 - cannot get user info for environment "&1" from security module ?

  The SAP error message UJXO_META_EXCEPTION002 indicates that there is an issue with retrieving user information for a specific environment from the security module. This error typically occurs in the context of SAP BusinessObjects or SAP Analytics solutions, where user authentication and authorization are critical for accessing data and reports.
  Causes:
  
  User Permissions: The user may not have the necessary permissions to access the specified environment.
  
  Configuration Issues: There may be misconfigurations in the security settings or user management settings within the SAP system.
  Environment Name: The environment name specified in the error message may be incorrect or not properly defined in the system.
  Connectivity Issues: There could be connectivity issues between the SAP system and the security module, preventing user information from being retrieved.
  User Account Issues: The user account may be locked, disabled, or not properly set up in the security module.
  
  Solutions:
  
  Check User Permissions: Ensure that the user has the appropriate permissions to access the