How To Fix UJXO_META_EXCEPTION002 - cannot get user info for environment "&1" from security module

SAP Error Message - Details

• Message type: E = Error

• Message class: UJXO_META_EXCEPTION - Exception message for metadata API

• Message number: 002

• Message text: cannot get user info for environment "&1" from security module

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJXO_META_EXCEPTION002 - cannot get user info for environment "&1" from security module ?

  The SAP error message UJXO_META_EXCEPTION002 indicates that there is an issue with retrieving user information for a specific environment from the security module. This error typically occurs in the context of SAP BusinessObjects or SAP Analytics solutions, where user authentication and authorization are critical for accessing data and reports.
  Causes:
  
  User Permissions: The user may not have the necessary permissions to access the specified environment.
  Configuration Issues: There may be misconfigurations in the security settings or user management settings within the SAP system.
  Environment Name: The environment name specified in the error message may be incorrect or not properly defined in the system.
  Connectivity Issues: There could be connectivity issues between the SAP system and the security module, preventing user information from being retrieved.
  User Account Issues: The user account may be locked, disabled, or not properly set up in the security module.
  
  Solutions:
  
  Check User Permissions: Ensure that the user has the appropriate permissions to access the environment. Review the roles and authorizations assigned to the user.
  Verify Environment Name: Double-check the environment name in the error message to ensure it is correct and exists in the system.
  Review Security Configuration: Examine the security settings in the SAP system to ensure they are correctly configured. This includes checking the security module settings and user management configurations.
  Test Connectivity: Ensure that there are no connectivity issues between the SAP system and the security module. This may involve checking network settings, firewalls, or service availability.
  Check User Account Status: Verify the status of the user account in the security module. Ensure that the account is active and not locked or disabled.
  Consult Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for user management and security configuration to ensure that all settings are correctly applied.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the environment name and any relevant logs.
  
  By following these steps, you should be able to diagnose and resolve the UJXO_META_EXCEPTION002 error in your SAP environment.