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How To Fix UJW_EXCEPTION043 - No active email template was found


SAP Error Message - Details

  • Message type: E = Error

  • Message class: UJW_EXCEPTION - BPC: Work Status Message Class

  • Message number: 043

  • Message text: No active email template was found

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message UJW_EXCEPTION043 - No active email template was found ?

    The SAP error message UJW_EXCEPTION043: No active email template was found typically occurs in the context of SAP systems when there is an attempt to send an email notification, but the system cannot find a valid or active email template to use for that purpose. This can happen in various SAP modules, including SAP SuccessFactors or SAP Business Workflow.

    Causes:

    1. Missing Email Template: The specified email template does not exist in the system.
    2. Inactive Template: The email template exists but is not marked as active.
    3. Incorrect Configuration: The configuration settings for email notifications may not be set up correctly, leading to the system not being able to locate the template.
    4. Authorization Issues: The user or process attempting to access the email template may not have the necessary permissions.
    5. System Errors: There may be underlying system issues or bugs that prevent the email template from being recognized.

    Solutions:

    1. Check Email Template Configuration:

      • Navigate to the email template management area in your SAP system.
      • Verify that the email template you are trying to use exists and is active.
      • If it is inactive, activate it.
    2. Create a New Email Template:

      • If no suitable template exists, create a new email template that meets the requirements for the notification you are trying to send.
    3. Review Configuration Settings:

      • Ensure that the configuration settings for email notifications are correctly set up. This may involve checking the relevant customizing settings in the SAP system.
    4. Check User Permissions:

      • Ensure that the user or process has the necessary permissions to access the email template. This may involve checking roles and authorizations.
    5. Consult Documentation:

      • Refer to SAP documentation or help resources for specific guidance on email template management and troubleshooting.
    6. System Logs:

      • Check system logs for any additional error messages or warnings that may provide more context about the issue.
    7. Contact SAP Support:

      • If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.

    Related Information:

    • Email Template Management: Familiarize yourself with how to manage email templates in your specific SAP module, as the process may vary.
    • SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to email template errors.
    • Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.

    By following these steps, you should be able to identify and resolve the issue related to the error message UJW_EXCEPTION043.

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